Holly Ream
Harman,PA
Summary
Proven leader in housekeeping and customer service, with a track record of enhancing guest satisfaction and streamlining operations at Quality Inn. Skilled in fostering teamwork and optimizing cleaning protocols, significantly improving department efficiency. Excels in maintaining high standards of cleanliness and organization, leveraging skills in bathroom cleaning and effective communication to exceed employer expectations.
Overview
17
17
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel
03.2019 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Front Desk Receptionist
Dr Vittone Medical Office
05.2015 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Executive Housekeeping Manager
Quality Inn
02.2005 - 03.2015
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
Education
No Degree - General Studies / Child Care
Shaler Area High School
Pittsburgh, PA06.1995
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
Timeline
Housekeeper
Holiday Inn Express Hotel
03.2019 - 06.2022
Front Desk Receptionist
Dr Vittone Medical Office
05.2015 - 01.2019
Executive Housekeeping Manager
Quality Inn
02.2005 - 03.2015
No Degree - General Studies / Child Care
Shaler Area High School
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