Holly Reed
Marysville,OH
Summary
Dynamic leader with proven expertise in operations management and customer service. Excelled in building teams and fostering strong relationships, ensuring compliance and safety. Skilled in effective communication and problem resolution, significantly enhancing customer satisfaction and operational efficiency.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Roosters Wings
09.2014 - 12.2024
- Recruited, hired and trained new members of the team.
- Managed budget implementations, employee reviews,schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Ensured overall compliance with safety policies and procedures to ensure a safe environment for both employees and guests
- Demonstrated excellent organizational, time management and multi-tasking skills
Assistant Manager
Roosters Wings
02.2011 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Head Teller
Liberty National Bank
10.2008 - 02.2011
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with banking needs and inquiries.
Loan Processor
Miami Valley Bank
10.2006 - 10.2008
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Education
High School Diploma -
Bellefontaine High School
Bellefontaine, OH06-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer service
- Scheduling
- Product Ordering
- Effective Communication
Timeline
General Manager
Roosters Wings
09.2014 - 12.2024
Assistant Manager
Roosters Wings
02.2011 - 09.2014
Head Teller
Liberty National Bank
10.2008 - 02.2011
Loan Processor
Miami Valley Bank
10.2006 - 10.2008
High School Diploma -
Bellefontaine High School
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