Holly Richard
Memphis,TN
Summary
Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mid-South Dermatology
Bartlett, TN
09.2025 - Current
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Managed escalated complaints, applying conflict resolution techniques to maintain positive customer relationships.
- Responded to customer requests for products, services, and company information.
- Verified insurance coverage for patient treatments, ensuring compliance with policy guidelines.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated scheduling for cross-functional teams to optimize resource allocation and project timelines.
- Managed calendar systems using advanced scheduling software to streamline appointment booking.
Unarmed Security Officer
Phelps Security Inc.
Memphis, TN
08.2025 - 11.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to detect suspicious activities and maintain a secure environment.
- Responded promptly to incidents, providing appropriate assistance and reporting occurrences.
- Developed incident reports detailing observations, actions taken, and outcomes for management review.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Patrolled commercial property and associated parking garage.
DME Coordinator
Baptist Home Medical Equipment
Memphis, TN
04.2024 - 09.2025
- Verified insurance coverage and communicated with carriers and regulatory agencies to ensure accurate reimbursement and billing compliance.
- Processed patient orders from hospitals and physicians for home medical equipment such as hospital beds, oxygen equipment, and wheelchairs, ensuring timely and accurate fulfillment.
- Reconciled daily payments, managed appointment scheduling, and maintained organized medical records to support efficient clinic operations and confidentiality standards.
- Delivered exceptional customer service through verbal and nonverbal communication, assisting patients with financial counseling, benefit verification, and resolving inquiries.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Intake Coordinator
Lincare
Bartlett, TN
08.2017 - 03.2024
- Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations.
- Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.
- Developed and maintained positive working relationships with patients, staff, medical providers, and licensed and certified nursing agencies.
- Facilitated intake process by procuring all patient information necessary to determine home infusion admission based on supportive clinical data, prescribed therapy, assignment of home infusion.
- Coordinated intake processes for patient information, ensuring accuracy and compliance with healthcare regulations.
- Facilitated communication between patients and clinical staff to enhance care coordination and service delivery.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Assistant Manager
World Finance Loan and Tax Service
Texarkana, TX
06.2014 - 05.2017
- Resolved complex customer inquiries relating to loan products or services.
- Implemented policies and procedures for loan processing activities.
- Managed loan operations team of 3 members, ensuring accuracy and efficiency in daily tasks.
- Supervised daily operations including application processing.
Customer Service Representative
Harte Hanks
Texarkana, TX
11.2012 - 07.2014
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships and loyalty through effective communication.
- Performed data entry tasks accurately and in a timely manner.
- Met daily customer service quotas with a focus on quality.
- Resolved customer inquiries and concerns, ensuring high satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Pleasant Grove High School
Texarkana, TX05-2006
Skills
- Positive and Upbeat Attitude - Strong willingness to learn, easy to train and coach, practicing great effort at all times to increase success rates
- Teamwork and Relationship Building - Ability to build relationships with co-workers and supervisor by offering help and support
- Communication - Ability to speak and write professionally and follow oral and written instructions, always utilizing effective verbal and written communication
- Compliance - Skilled to comply with all company policy and procedures, laws, and regulations
- Customer Service and Satisfaction - Ability to provide prompt, and quality service to internal and external customers
- Effective Time-Management - Able to prioritize job duties and organize work responsibilities accurately by utilizing good planning and discipline
- Technical Abilities - Able to type more than 35 words per minute, utilize a touch-tone telephone, and view a PC screen
- Organization - Ability to Organize workload, prioritize, multi-task, and work efficiently and urgently when necessary
- Applications - Microsoft Office to include Word, Office, Excel, and Powerpoint Skilled in Microsoft Windows and several web-based applications
- Payment processing
- Scheduling
Certification
Unarmed Security Officer License- expires 2027
Timeline
Customer Service Representative
Mid-South Dermatology
09.2025 - Current
Unarmed Security Officer
Phelps Security Inc.
08.2025 - 11.2025
DME Coordinator
Baptist Home Medical Equipment
04.2024 - 09.2025
Intake Coordinator
Lincare
08.2017 - 03.2024
Assistant Manager
World Finance Loan and Tax Service
06.2014 - 05.2017
Customer Service Representative
Harte Hanks
11.2012 - 07.2014
High School Diploma -
Pleasant Grove High School