HOLLY RICHARDSON
Summary
Over 20 years experience in the financial services industry with 8 years experience managing enterprise incidents. Proficient in process optimization, quality assurance and coordinating projects across multiple departments. Experienced in driving integration, improvements, documentation and support strategies, with the proven ability to influence and guide decision-making in crisis moments.
Overview
21
21
years of professional experience
Work History
ENTERPRISE RISK MANAGEMENT SPECIALIST
EDELMAN FINANCIAL ENGINES
02.2015 - 12.2022
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
- Worked with stakeholders to develop short-term goals and long-term strategic plans to improve risk control and mitigation
- Investigated allegations to check validity and recommend actions to minimize risk
- Assisted with Soc 2 reporting
COMMUNICATION REVIEW SPECIALIST
EDELMAN FINANCIAL ENGINES
01.2012 - 02.2015
- Proofread dialogue campaign and member materials, providing final approval for release to print vendor
- Archived and maintained member and prospect communication samples into Netsuite
- Researched issues impacting communications while working proactively with Project Managers, Communications Managers and Service Delivery Team
SERVICE DELIVERY SPECIALIST
EDELMAN FINANCIAL ENGINES
05.2008 - 01.2012
- Executed and monitored daily/weekly operational processes to ensure accuracy in job output and delivery
- Ensured 401k transactions were executed accurately and on time
- Tracked and resolved any issues or errors identified through exceptions management, escalating when appropriate
- Supported day to day operations by reviewing data loads/data quality reports
- Escalated data quality exceptions to internal and external product and technology teams
- Documented member services processes relevant to job function
LOAN DOCUMENT SPECIALIST
WELLS FARGO HOME EQUITY
01.2002 - 02.2008
- Researched and resolved all missing loan document packages within reporting periods
- Advised and assisted customers and bankers with any issues related to funding, document issues, stop payments and escalations
- Served as primary point of contact for other Wells Fargo site-requested research
- Maintained document archive in order to provide easy traceability and retrievability
- Carefully reviewed all documents and reports for completeness and accuracy
- Created cross-channel working relationships with other Wells Fargo sites
Education
High School Diploma -
Alhambra High School
Phoenix, AZSkills
- Investigative Approach
- Incident Investigation
- Internal Audits
- Task Prioritization
- Customer Accounts Management
- Investigative Research
- Negotiation
- Process Optimization
- Risk Management Processes
- CRM Systems
- Project Management
- Mediation
- Root Cause Analysis
- Service Delivery
- Risk Identification
VOLUNTEER EXPERIENCE
Southwest Wildlife Conservation Center
Animal caretaker for bears, mountain lions, bobcats, wolves, foxes and coyotes. My duties included preparing and delivering food and clean water, cleaning enclosures, reporting animal irregularities and health issues, and administering medication. Additionally, I provided enrichment for the permanent residents within the sanctuary.
Edelman Financial Engines
Phoenix Women in Leadership Steering Committee member and Education Sub-Committee member. The Education Committee's goal is to provide leadership focused educational programs that support the development and advancement of women as leaders.
Timeline
ENTERPRISE RISK MANAGEMENT SPECIALIST
EDELMAN FINANCIAL ENGINES
02.2015 - 12.2022
COMMUNICATION REVIEW SPECIALIST
EDELMAN FINANCIAL ENGINES
01.2012 - 02.2015
SERVICE DELIVERY SPECIALIST
EDELMAN FINANCIAL ENGINES
05.2008 - 01.2012
LOAN DOCUMENT SPECIALIST
WELLS FARGO HOME EQUITY
01.2002 - 02.2008
High School Diploma -
Alhambra High School
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