Holly Rocha
Rio Rancho,NM
Summary
Prosecution Specialist with impactful public relations and communication skills. Adheres to policies and procedures. Has a working knowledge of CaseCatcher and several years of experience working with the District Attorney's Office obtaining and sharing case discovery; issuing subpoenas, and scheduling pretrial interviews. Excellent in writing, organizing, and creating processes. Vast understanding in legal process and terminology. Tremendous attention to detail, thoroughness and excellent preparation of felony cases. Expertly uses resourcefulness to collect information needed for cases. Experience working with diverse populations to optimize rapport and build relationships. Extensive knowledge of the criminal justice system and the District Attorney’s Case Management System (CMS), knowledge of general office procedures and equipment. Has essential analytical research abilities, excellent judgment, supervisory skills, proficient computer skills and technology experience.
Overview
19
19
years of professional experience
Work History
Paralegal (Prosecution Specialist)
2nd Judicial District Attorney's Offfice
01.2018 - Current
- Assists Assistant District Attorneys with paralegal duties on each case
- Prepares documents, sends subpoenas to witnesses, schedules interviews and court hearing appearances, corresponds with agencies, witnesses, and victims
- Files court documents, screens cases for missing discovery, and provides discovery to defense attorneys
- Prepares files for court arraignments and assists attorneys in staying organized by adding scheduling order information
- Checks charging documents and charges for accuracy
- Checks case management system (CMS) for accuracy
- Checks custody of defendants and arranges remote appearance for hearings if needed
- Contributes suggestions for new division processes and assists colleagues
- Assisted with various division reference guides
- Assisted with staff training
- Proficient computer Excel and Word skills
- Great communication skills and positive attitude
- Great at multitasking and quick learner
- Tremendous attention to detail and works well alone or on a team
- Outstanding adaptability to changes
- Great work ethic, flexible, responsible, and reliable
- Attends required trainings to maintain compliance with the office
- Maintains confidentiality and professionalism.
Forensic Evidence Technician/Custodian
NMDPS Northern Forensic Laboratory
01.2017 - 01.2018
- Keeps the chain of custody of evidence intact
- Provides a great customer service experience with clients
- Receives, processes, and stores different types of evidence for various tests and analysis
- Ensures compliance with evidence submission procedures
- Inspects evidence receipt for correct information
- Follows specific procedures for handling particular items
- Enters evidence into the BEAST system
- Processes and assigns laboratory case numbers
- Contacts agencies for missing information or clarifications
- Assigns storage areas and stores evidence in a particular order
- Processes evidence received through the mail
- Retrieves and gives evidence to analysts for testing
- Ensures accuracy of times, dates, and storage
- Answers and directs phone calls
- Provides accurate information to clients
- Documents paperwork in accordance with procedures
- Retrieves case files for analysts
- Verifies information to ensure accuracy and maintain chain of custody
- Fulfills required training to maintain compliance.
Tier 3 Technical Support Representative
T-Mobile USA Call Center
01.2012 - 01.2017
- Assisted customers with troubleshooting cellular phone and mobile device issues
- Resolved network, software, and account issues
- Assisted customers with how-to information, handset upgrades, exchanges, and sim card orders
- Provided high level of customer service
- Ensured customer verification and protected customer's information
- Followed corporate policies and procedures
- Adhered to T-Mobile metrics and stats.
- Excelled and advanced position
Resident Supervisor
La Pasada
01.2014 - 01.2015
- Monitored residents and ensured compliance with rules and regulations
- Performed time card inspections for attendance and room inspections
- Managed resident property and medication
- Ensured adherence to daily schedule and policies
- Performed administrative tasks.
- Administered urine and blood alcohol content (BAC) tests daily at random
- Clocked clients in and out as they returned or left the building along with a detailed description of where and why and performed accurate head counts throughout the day.
- Took photos of new residents and performed other intake responsibilities of new residents.
Shift Manager/Key Holder
Stacy's Hallmark
01.2012
- Managed store operations, including opening and closing
- Balanced books, performed sales tasks, stocked merchandise, provided customer service, and trained employees.
Manager's Assistant
La Casita Café
01.2006 - 01.2010
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Phlebotomist
Tricore Reference Laboratories
01.2005 - 01.2006
- Performed phlebotomy duties, including patient registration, blood sample processing, and handling of different computer systems.
Education
ITT Technical Institute -
Associate of Applied Science Degree - Criminology & Forensic Technology
01.2014
University of New Mexico -
01.2012
Associate of Integrated Studies Degree -
01.2011
Central New Mexico Community College -
RMA Certified -
01.2005
PIMA Medical Institute -
11.2004
CNM/TVI- GED -
06.2004
Bernalillo High School -
Skills
- Proficient in Microsoft Word (course certificate), Excel, and PowerPoint, Google Suite
- Registered Medical Assistant through American Medical Technologists (AMT)
Professional References
- Jolanna Macias, Assistant District Attorney, 2nd Judicial District Attorney's Office, 505-417-7748, jolanna.macias@da2nd.state.nm.us
- Roslynd Archuleta, Forensic Scientist/DNA Analyst, NM DPS Forensic Laboratory, 505-827-9165, roslynd.archuleta@dps.nm.gov
- Adam Wolff, Forensic Scientist II/Chemist, NM DPS Forensic Laboratory, 786-348-7161 or 505-827-9155, adam.wolff@dps.nm.gov
Employment Objective
Hold a position in a dynamic, fulfilling and enthusiastic environment. Develop new work experience and contribute existing experience to achieve success, improve the community, excel, and advance.
Timeline
Paralegal (Prosecution Specialist)
2nd Judicial District Attorney's Offfice
01.2018 - Current
Forensic Evidence Technician/Custodian
NMDPS Northern Forensic Laboratory
01.2017 - 01.2018
Resident Supervisor
La Pasada
01.2014 - 01.2015
Tier 3 Technical Support Representative
T-Mobile USA Call Center
01.2012 - 01.2017
Shift Manager/Key Holder
Stacy's Hallmark
01.2012
Manager's Assistant
La Casita Café
01.2006 - 01.2010
Phlebotomist
Tricore Reference Laboratories
01.2005 - 01.2006
ITT Technical Institute -
Associate of Applied Science Degree - Criminology & Forensic Technology
University of New Mexico -
Associate of Integrated Studies Degree -
Central New Mexico Community College -
RMA Certified -
PIMA Medical Institute -
CNM/TVI- GED -
Bernalillo High School -
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