Holly Roe
Lake City,MN
Summary
With a proven track record at Refined Skin, I streamlined office procedures and fostered team collaboration, enhancing document accessibility and team efficiency. My expertise in office management and exceptional customer service skills led to significant improvements in client satisfaction and operational productivity. Skilled in organizational tasks and relationship building, I thrive in fast-paced environments, ensuring both employee and client needs are met with professionalism and empathy.
Overview
16
16
years of professional experience
Work History
Office Manager
Refined Skin
07.2013 - Current
- Established streamlined procedures for document management for enhanced accessibility.
- Fostered team collaboration by initiating regular team meetings.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
RESDirect
04.2009 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Escalated calls to proper management
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests for products, services, and company information.
Education
Diploma in Massage Therapy - Massage Therapy
MN School of Business
Bloomington04-2003
High School Diploma -
Farmington Senior High School
Farmington06-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Clerical support
- Relationship building
- Mail handling
- Scheduling coordination
- Staff hiring
- Employee training
- Data entry
Timeline
Office Manager
Refined Skin
07.2013 - Current
Customer Service Representative
RESDirect
04.2009 - 07.2013
Diploma in Massage Therapy - Massage Therapy
MN School of Business
High School Diploma -
Farmington Senior High School
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