Holly Rogers
Woodland,GA
Summary
Accomplished Salon Owner/Operator at Small Town Salon, adept in staff management and financial management, enhanced customer retention significantly. Leveraged strong decision-making and team leadership skills to foster a collaborative environment, ensuring compliance and high-quality service. Excelled in building lasting client relationships and optimizing operational efficiency.
Overview
21
21
years of professional experience
Work History
Salon Owner/Operator
Small Town Salon
06.2004 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
School Bus Driver
Thomaston Upson Board Of Education
01.2011 - 02.2012
- Conducted thorough pre-trip and post-trip bus inspections and recorded findings in logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
Commercial Drivers License -
Southern Crescent Technical College
Thomaston, GA01.2011
Master Cosmetologist - Cosmetology
Southern Crescent Technical College
Thomaston, GA05.2001
Skills
- Employee training
- Staff management
- Health and safety
- Appointment scheduling
- Customer service
- Business management
- Decision-making
- Hiring and onboarding
- Inventory control
- Financial management
- Management team building
- Team leadership
- Payroll administration and timekeeping
- Sales tracking
Timeline
School Bus Driver
Thomaston Upson Board Of Education
01.2011 - 02.2012
Salon Owner/Operator
Small Town Salon
06.2004 - Current
Commercial Drivers License -
Southern Crescent Technical College
Master Cosmetologist - Cosmetology
Southern Crescent Technical College
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