Holly Royce
Minden,LA
Summary
Versatile and dynamic professional with a proven track record in roles ranging from Dispatcher at Webster Parish Communication to Assistant General Manager at Comfort Inn Hotel. Excelled in stress tolerance and data entry, enhancing operational efficiency and reducing dispatch errors significantly. Demonstrated exceptional leadership and problem-solving skills, ensuring optimal team performance and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Distpatcher
Webster Parish Communication
08.2020 - Current
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
Childcare Provider
Childrens Center
01.2016 - 01.2022
- Liaised with parents and guardians to discuss child progress.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Processed payments
- Billing
- Lifeguard
Banker
Horseshoe Casnio
08.2019 - 08.2020
- Maintained friendly and professional customer interactions.
- Demonstrated flexibility) by adapting quickly to shifting priorities or unexpected challenges in the work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Art Teacher
Webster Parish School Board
08.2017 - 05.2019
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Documented student work in order to exhibit and celebrate learning process of each child.
- Taught classes on painting, collage, and color theory.
- Developed and implemented engaging art lessons for students in grades
Assistant General Manager
Comfort Inn Hotel
04.2009 - 11.2011
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
4 Way County Store
10.2005 - 06.2008
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Payroll
- Ordering of Inventory
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Allegany Clarion Valley High School
Foxburg PA05-2002
Skills
- Clerical Work
- Critical thinker
- Stress Tolerance
- Prioritizing calls
- Data Entry
- Dispatch software
Certification
The Payroll Professional ADP
Bookkeeping Basics
APCO PST1 Cert
APCO Fire Comm Cert
APCO CTO Cert
Timeline
Distpatcher
Webster Parish Communication
08.2020 - Current
Banker
Horseshoe Casnio
08.2019 - 08.2020
Art Teacher
Webster Parish School Board
08.2017 - 05.2019
Childcare Provider
Childrens Center
01.2016 - 01.2022
Assistant General Manager
Comfort Inn Hotel
04.2009 - 11.2011
Assistant Manager
4 Way County Store
10.2005 - 06.2008
High School Diploma -
Allegany Clarion Valley High School