Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Rushing

Phenix City,AL

Summary

Resourceful Solution Architect with 12 years of customer relationship management and implementation support. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Excellent communication skills and extensive experience working with clients and partners.

Overview

14
14
years of professional experience

Work History

Solution Architect

TSYS
11.2022 - Current
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Provided leadership and mentoring for team members, fostering a supportive learning environment that promoted skill development and career growth.
  • Provided support during customer implementations and applied industry best practices.
  • Supervised deployments and provided troubleshooting and user support.
  • Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
  • Boosted team expertise through fostering a culture of collaboration and knowledge sharing among colleagues.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.

Business Integration Consultant

TSYS
09.2015 - 11.2022
  • Developed robust documentation outlining integration procedures, contributing to knowledge sharing among team members.
  • Continuously refined integration methodologies based on industry trends and emerging technologies
  • Reduced project completion timelines by effectively managing resources and prioritizing tasks according to client needs.
  • Supported sales efforts by participating in presentations, product demonstrations, and proposal development for prospective clients.
  • Enhanced client satisfaction by streamlining integration processes and offering tailored solutions.
  • Maintained up-to-date knowledge on industry standards and certifications to reinforce credibility among clients and colleagues.
  • Provided customer support during integration stages when adjustments or modifications were required.
  • Collaborated with cross-functional teams to design, develop, and implement customized integration strategies for clients.
  • Delivered quality results across multiple projects simultaneously by employing effective time management skills and attention to detail.
  • Served as liaison between clients and internal technical teams, ensuring seamless communication throughout each project''s lifecycle.
  • Demonstrated adaptability in handling diverse clients and industries, showcasing versatility of integration skills.
  • Led workshops for clients on best practices in system integration, fostering long-term relationships built on trust and expertise.
  • Analyzed client requirements to determine optimal integration solutions that aligned with their business objectives.
  • Established strong working relationships with clients through clear communication and timely responses to inquiries.
  • Mentored new team members on effective techniques for successful execution of complex projects.

Client Service Analyst

TSYS
06.2012 - 09.2015
  • Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
  • Enhanced team productivity by collaborating on projects, sharing knowledge, and addressing issues promptly.
  • Developed strong relationships with clients through exceptional communication skills and personalized service.
  • Assisted in the development of training materials to enhance new hire onboarding and ongoing staff education.
  • Maintained issues logs and prepared periodic reports based on data.
  • . Assisted with tracking customer complaints through resolution phases.
  • Participated in regular meetings with team members to discuss progress, challenges, and best practices in client service management.
  • Acted as lead party for external calls and client visits.
  • Improved client satisfaction by providing timely and accurate responses to inquiries.
  • Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
  • Investigated and resolved customer inquiries and complaints quickly.

Special Education Teacher

Harpst Academy
02.2010 - 05.2012
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.

Education

Master of Arts - Teaching

Georgia College And State University
05.2009

Bachelor of Arts - Art

Mercer University
05.2006

Associate of Arts - Art / Servant Leadership

Andrew College
Cuthbert, GA
05.2004

Skills

    • Stakeholder Communication
    • Requirements Gathering
    • Data Integration Strategies
      • Client Engagement
      • Business Process Analysis

Timeline

Solution Architect

TSYS
11.2022 - Current

Business Integration Consultant

TSYS
09.2015 - 11.2022

Client Service Analyst

TSYS
06.2012 - 09.2015

Special Education Teacher

Harpst Academy
02.2010 - 05.2012

Master of Arts - Teaching

Georgia College And State University

Bachelor of Arts - Art

Mercer University

Associate of Arts - Art / Servant Leadership

Andrew College

Similar Profiles

CREATE PROFILE
Holly Rushing