Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Ryan

Dearborn

Summary

Professional with 20 years of experience in project coordination, business analysis, and program management. Expertise in team leadership, project planning, and financial analysis. Proven ability to develop and implement standardized policies and procedures, ensuring operational efficiency. Strong analytical and communication skills enhance organizational effectiveness.

Overview

20
20
years of professional experience

Work History

Strategic Project Lead/Business Analyst/UAT Data Analyst

Renkim Corporation
Southgate
04.2021 - Current
  • Analyze and improve system processes, including creating data flow diagrams and tracking project statuses to ensure compliance with service level agreements.
  • Lead the implementation of an automated billing system, reducing errors and increasing operational efficiency.
  • Lead the implementation of an employee engagement platform (Lattice).
  • Assist with implementation of ETL & data warehouse.
  • Serve as the primary point of contact between technical development teams and account management, ensuring clear communication and issue resolution.
  • Conduct quality assurance testing, document project requirements, and facilitate business process re-engineering to optimize end-to-end workflows.
  • Develop forms, processes, procedures and tools to improve communication, reduce errors and improve efficiencies.
  • Run QA & Prod files, troubleshoot data and processing issues, complete validation testing.
  • Project planning and execution (new launches, voluntary and forced migrations): participate in project management process, including participating in project meetings and daily standups. Document issues, action items, user requirements, or deliverables from project meetings.
  • Facilitate the assessment of current state business processes, analyze findings, and design future state process that captures improvement opportunities.
  • Map and analyze complex end-to-end business workflows and data flows.

Program/Portfolio Coordinator

Ford Motor Company/Epitec
Dearborn
07.2017 - 04.2021
  • Coordinated with project teams to advance initiatives, ensuring alignment with organizational goals and successful delivery of project requirements to support teams.
  • Oversaw departmental financial operations, including budget management, processing purchases below $5,000, and conducting financial reconciliations; handled procurement and payments for purchases exceeding $5,000.
  • Monitored project progress, managing resources and allocations effectively, and reported on performance metrics, identifying potential risks and financial discrepancies.
  • Facilitated internal meetings and reviews, managed project tracking systems, and contributed to the organization of departmental and corporate events, while overseeing the allocation of software licenses.
  • Scheduled and hosted project, special attention and technical design reviews for ESCAiT Director and department Manager.
  • Coordinated benchmarking vehicles and events.
  • Collaborated to develop, plan, coordinate, & execute department innovations sessions, team building and department meetings/events as well as large corporate events.
  • Compiled presentations and data for special requests/reviews.
  • Assigned and managed pool of Qt and QNX licenses.

Project Coordinator/Delivery Lead/Business Analyst

Blue Cross Blue Shield/S3 Staffing
Detroit
07.2012 - 07.2017
  • Coordinated project planning efforts, including document maintenance, dashboard creation, and budget tracking, ensuring adherence to project milestones and delivery schedules.
  • Facilitated communication between business units and IT department, contributing to the development of technology solutions that supported organizational objectives.
  • Managed project documentation and SharePoint site administration, while also overseeing non-standard project compliance with established processes and standards.
  • Analyzed project metrics, provided administrative and analytical support, and ensured effective execution of project startup and closure tasks, contributing to the successful delivery of projects within budget and quality benchmarks.
  • Adhered to and assisted with the administration and creation of IT Project Management standards, policies, procedures and methodologies.
  • Provided analytical support to group implementation and report the on time, on budget & quality for each implementation.
  • Assisted Project Managers and Directors in creating and maintaining project planning documents and dashboards (project schedule, work plans, change controls, reports, budgets, milestone dates).
  • Tracked On-going Costs budgets, compiled and sent weekly reports.
  • Completed reviews for milestone gates/conduct peer reviews/complete final review prior to closure from project listing.

Technical Support/Project Manager/Customer Service/Design

Hatteras/Focus 1
Dearborn
10.2009 - 07.2012
  • Managed technical support operations, provided assistance and resolving data issues for a diverse client base, ensuring accurate data processing and effective trouble-shooting practices.
  • Enhanced production efficiency by conducting thorough reviews of production reports and implementing targeted improvements to rectify inconsistencies and optimize client account management.
  • Facilitated critical communication channels, coordinating timely special runs during emergencies and maintaining meticulous customer interaction records in CRM systems, while also overseeing the setup and revision of client communications using specialized software.

Training Consultant/Project Coordinator

EDSI
Dearborn
06.2005 - 08.2009
  • Coordinated with corporate and branch sites to resolve operational issues, ensuring seamless support and communication across departments.
  • Facilitated project management within the Technical/Business Department, including vendor relations, purchase order execution, and resolution of billing discrepancies.
  • Administered training initiatives by developing and delivering Basic Manufacturing and Train-the-Trainer curricula, and contributed to Job Task Analysis through survey creation, data compilation, and report generation.

Education

M.S. - Management, Additional coursework in Information Systems & Project Management

Walsh College

B.A. - Psychology, Additional coursework in Sociology & Communications

Michigan State University

Skills

  • Project and program management
  • Business analytics
  • Organizational development
  • Budget management
  • Business relationship management
  • Team leadership and building
  • Financial analysis
  • Policy and procedure standardization
  • Data flow visualization
  • ETL and data warehousing
  • Process improvement strategies
  • Communication skills
  • Analytical thinking
  • Microsoft Office suite
  • SharePoint collaboration
  • Salesforce CRM
  • JIRA and Confluence tools
  • Google Workspace applications
  • Lattice
  • Six Sigma yellow belt certification
  • Matillion
  • Snowflake
  • Agile/Scrum methodology

Timeline

Strategic Project Lead/Business Analyst/UAT Data Analyst

Renkim Corporation
04.2021 - Current

Program/Portfolio Coordinator

Ford Motor Company/Epitec
07.2017 - 04.2021

Project Coordinator/Delivery Lead/Business Analyst

Blue Cross Blue Shield/S3 Staffing
07.2012 - 07.2017

Technical Support/Project Manager/Customer Service/Design

Hatteras/Focus 1
10.2009 - 07.2012

Training Consultant/Project Coordinator

EDSI
06.2005 - 08.2009

M.S. - Management, Additional coursework in Information Systems & Project Management

Walsh College

B.A. - Psychology, Additional coursework in Sociology & Communications

Michigan State University

Similar Profiles

CREATE PROFILE
Holly Ryan