Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Salg

Northford,CT

Summary

Accomplished Customer Service Manager at Petco, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective team leadership and training. Excelled in roles requiring exceptional customer service and complaint resolution, demonstrating a commitment to enhancing customer satisfaction and loyalty. Proven track record in fostering collaboration and improving processes to achieve results.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Petco
02.2012 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Office Manager

Comets To Koi
04.2016 - 11.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Controlled finances to lower costs and keep business operating within budget.

Paraeducator, Special Education

The Sound School
09.2017 - 05.2018
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Reported on student progress, behavior, and social skills to parents.

Lab Technician

The Sound School
08.2015 - 04.2017
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.

Education

Associate of Science - Marine Biology

The Sound School
New Haven, CT
05.2018

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Training and mentoring
  • Cash Handling
  • Exceptional telephone etiquette
  • Team Building and Leadership
  • Complaint resolution

Timeline

Paraeducator, Special Education

The Sound School
09.2017 - 05.2018

Office Manager

Comets To Koi
04.2016 - 11.2021

Lab Technician

The Sound School
08.2015 - 04.2017

Customer Service Manager

Petco
02.2012 - Current

Associate of Science - Marine Biology

The Sound School

Similar Profiles

CREATE PROFILE
Holly Salg