Holly Salzman
Los Lunas,NM
Summary
Experienced Office Management and Administration Professional with over twenty years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Office Manager
Commercial Warehouse Company
Albuquerque, NM
05.2014 - Current
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
General Manager
New Mexican Kennels
Albuquerque, NM
04.2013 - 05.2014
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Held weekly meetings with employees to identify techniques to overcome sales obstacles.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Office Manager/Senior Lead Technician
Taylor Ranch Veterinary Hospital
Albuquerque, NM
02.2009 - 06.2012
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Performed dental cleanings using ultrasonic scaler.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Evaluated hiring, firing and promotions requests.
- Managed team of twelve and oversaw day to day operations
Education
Associate of Arts - Business
New Mexico State University
Las Cruces, NM 01.1998 - 03.2000
Skills
Bookkeeping
Excellent multi-tasking ability
Policy and procedure modification
Office management
Project Management
Clear oral/written communication
Expense reporting
Staff Management
Credit and collections
Business administration
Additional Information
United States Air Force Veteran
Honorable Discharge
Timeline
Office Manager
Commercial Warehouse Company
05.2014 - Current
General Manager
New Mexican Kennels
04.2013 - 05.2014
Office Manager/Senior Lead Technician
Taylor Ranch Veterinary Hospital
02.2009 - 06.2012
Associate of Arts - Business
New Mexico State University
01.1998 - 03.2000