Holly Sams
Little Rock,AR
Summary
Driven by a results-focused approach, I excelled at Babtist Health Urgent Care by spearheading staff leadership and operations management, significantly enhancing team performance and customer satisfaction. My expertise in interdepartmental collaboration and facility management, coupled with a talent for fostering employee development and customer relations, has consistently driven organizational growth and efficiency.
Overview
30
30
years of professional experience
Work History
Center Manager
Babtist Health Urgent Care
01.2023 - 02.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Assistant Clinic Manager
Anaheim Medical Group
01.2022 - 01.2023
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- Participated in community outreach events representing the clinic and fostering positive relationships with local organizations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for professional growth.
- . Assisted in developing marketing materials for the clinic, increasing local awareness of available services and attracting new patients.
- Managed inventory levels of medical supplies to guarantee adequate stock at all times while minimizing waste due to expiration or overstocking costs.
Home Health Aide
Peaceful Hearts Homecare
02.2016 - 12.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Counter Manager
Nordstroms
03.2012 - 01.2015
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
Sales /Tech Support
ATT
03.1994 - 04.2010
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Mentored junior team members, providing guidance on best practices and technical expertise to support their professional growth.
- Implemented effective monitoring tools for consistent performance tracking of Scalable systems.
- Enhanced Scaler performance by optimizing algorithms and implementing efficient data structures.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
Education
Bachelor of Science - Law
Regent University
Virginia06.2027
Associate of Science - Medical Assistant
Westwood College - Los Angeles
Los Angeles, CA06.2014
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Team Supervision
- Employee Development
- Customer Relations
Timeline
Center Manager
Babtist Health Urgent Care
01.2023 - 02.2024
Assistant Clinic Manager
Anaheim Medical Group
01.2022 - 01.2023
Home Health Aide
Peaceful Hearts Homecare
02.2016 - 12.2021
Counter Manager
Nordstroms
03.2012 - 01.2015
Sales /Tech Support
ATT
03.1994 - 04.2010
Bachelor of Science - Law
Regent University
Associate of Science - Medical Assistant
Westwood College - Los Angeles
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