HOLLY SANDBACH
Louisville,KY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Bartender/Assistant Manager
Smyrna Inn
04.2022 - Current
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Completed requisitions to maintain required stock par levels.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built relationships with vendors to manage orders and negotiate costs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
Administrative Assistant/HR Assistant
Churchill Downs
09.2007 - 05.2022
- Participated in recruitment and selection process for new hires.
- Aided staff with employee performance review paperwork and documentation.
- Helped employees register for benefits programs using online portals.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Processed employee termination paperwork at direction of supervisory staff.
- Tracked various statistics and kept detailed records to support human resources department.
- Updated and maintained employee attendance records.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Education
Bachelor of Science - Business Administration And Management
Sullivan University
Louisville, KY12.1995
Skills
- Suggestive Selling
- Custom Drink Preparation
- Anticipating Guest Needs
- Sales Expertise
- Safe Serving Knowledge
- Aloha POS
- Responsible Alcohol Service
- Ordering Bar Supplies
- Forecast Preparation
- Alcohol Ordering
- Attending Multiple Customers
- Liquor, Beer and Wine Knowledge
- Reconciling Cash Drawers
- Health Code Compliance
- Glassware Polishing
- Dining Room Management
- Beer, Wine and Soju Cocktails
- Cash Register Operation
- Patron Experiences
- Error Identification
- Guest Satisfaction
- Food and Beverage Management
- Patron Rapport
- Maintaining a Clean Bar
- Customer Service
- Excellent Judgment
- High-Volume Environments
- Team Training
- New Hire Training
- Cocktail List Development
- Wine and Beer Recommendations
- Knowledge of Craft and Microbrews
- Ordering Procedures
- Credit and Cash Transactions
- Storage Processes
- Order Management
- Glassware Management
- Performance Improvement
- Regulator Compliance
- Clear and Effective Communication
- Name of System] POS 7 different
- Drink Consistency
- Group Reservations Management
- Creative Mixology
- Preparing Garnishes
- Energetic and Outgoing
- Recipe and Menu Memorization
- Financial Administration
- Making Change
- Safe Food Handling Procedures
- Billing and Payment Processing
- Extensive Beer Knowledge
- Hospitality Service Expertise
- Staff Management
- Organizational Abilities
- Plates Presentation
- Handling Difficult Customers
- Marketing and Sales
- Identification Verification
- Media Relations
- Extensive Spirits Knowledge
- ABC Regulations
- Complex Problem-Solving
- Hospitality and Accommodation
- Bar Operations Management
- Craft Cocktail Preparation
- Maintaining Glassware Stock
- Servsafe Certified
- Microbrew Beers
- Stamina and Endurance
- Mixology Techniques
- Cash Handling and Management
- Bartending License
- Logistics Operations
- Ability to Lift 30 Pounds
- Age Identification and Compliance
- Professional Service Standards
- Teamwork and Professionalism
- Food Sales and Promotion
- Supply and Inventory Maintenance
- Liquor Law Compliance
- Prepare Cocktails
- Good Conversationalist
- Crowd Control and Security
- Food Service Management
- Banquet Events
- Private Events and Catering
- New Cocktail Creation
- Cocktail Service
- Serving and Bussing
- Pair Food and Wine
- Engaging Customers
- Monitoring Alcohol Consumption
- Food Delivery and Service
- Responsible Serving
Timeline
Bartender/Assistant Manager
Smyrna Inn
04.2022 - Current
Administrative Assistant/HR Assistant
Churchill Downs
09.2007 - 05.2022
Bachelor of Science - Business Administration And Management
Sullivan University
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