Experienced in maximizing performance and fostering success through strategic leadership, effective communication, and hands-on management. Proven track record of exceeding organizational standards and achieving goals. Adept at facilitating discussions, leading teams, and implementing diverse strategies for optimal outcomes
Managed a high volume of incoming calls and emails, demonstrating strong communication skills and providing timely assistance.
Coordinated emergency services, routine maintenance, and preventative maintenance activities, ensuring the efficient operation of facilities.
Scheduled and tracked work orders from initiation to completion, maintaining a streamlined and organized process.
Created accurate time and materials quotes, contributing to effective budgeting and cost management.
Maintained proactive communication with vendors, following up on time sheets, invoices, and job sign-off sheets to ensure accurate documentation.
Provided high-touch customer service to Facilities Maintenance Managers and Operations Officers at large national brands, addressing concerns and ensuring satisfaction.
Achieved and maintained a consistent 30%+ profit margin on both emergency and scheduled jobs, demonstrating strong financial acumen and profitability management.
Conducted thorough COVID screening for all visitors and employees, ensuring the safety and well-being of residents and staff.
Managed incoming deliveries, verifying and organizing packages efficiently.
Attended to outside phone calls, providing information and assistance as needed.
Responded to resident phone calls promptly, paging relevant staff members for immediate attention.
Monitored the lobby area to maintain a secure and welcoming environment.
Engaged with residents in a friendly and supportive manner, fostering a positive community atmosphere.