Open To Work
Holly Santroch
Madison,WI
Summary
Highly skilled worker with extensive hotel/hospitality experience seeking a managerial position in hospitality or retail business.
A hospitality professional prepared for leadership roles in housekeeping management. Proven track record of enhancing guest satisfaction and operational efficiency. Reliable team collaborator with focus on achieving results and adapting to changing requirements. Skilled in staff training, inventory management, and quality control.
Overview
12
12
years of professional experience
Work History
Executive Housekeeper
Madison Marriott South
06.2022 - 09.2025
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas
- Inspect guest rooms, public areas, & heart of the house for cleanliness
- Train, motivate, coach, counsel, & staff members
- Calculate MPR/ labor for each individual housekeeper, weekly using Hotel Effectiveness
- Maintain a regularly scheduled cleaning program
- Prepare weekly schedule and input in Hotel Effectiveness for labor accuracy
- Count and maintain supply and linen inventories on monthly basis
- Implement Birch Street online ordering to stay within Hotel’s categorical budget
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly housekeeping and front desk manner
- Assists the AGM and GM in key property issues including capital projects, customer service and refurbishment
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations
- Conduct monthly Housekeeping meetings, going over key issues and goals
- Use GSS to track and reward employees in the Housekeeping department when certain cleanliness goals are reached each month
- Fix time card punch errors
- Approve time cards using Paycom
- Send temp labor hours weekly
- Attend weekly staff meetings, monthly safety committee meetings, and monthly Housekeeping conference calls
Executive Housekeeper
Cobblestone Inn & Suites
03.2022 - 06.2022
Housekeeping Manager
Hilton Garden Inn
09.2021 - 03.2022
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas
- Inspect guest rooms, public areas, & heart of the house for cleanliness
- Train, motivate, coach, counsel, & staff members
- Calculate MPR for each individual housekeeper, weekly
- Maintain a regularly scheduled cleaning program
- Prepare weekly schedule
- Maintain supply and linen inventories
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly housekeeping and front desk manner
- Responsible for all aspects of operations at the hotel and provide support to the General Manager
- Assists the GM in key property issues including capital projects, customer service and refurbishment
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations
Rooms Manager
La Quinta Inn & Suites by Whyndam
10.2015 - 09.2021
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas
- Inspect guest rooms, public areas, & heart of the house for cleanliness
- Train, motivate, coach, counsel, & staff members
- Maintain a regularly scheduled cleaning program
- Prepare weekly schedule
- Maintain supply and linen inventories
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly housekeeping and front desk manner
- Responsible for all aspects of operations at the hotel and provide support to the General Manager
- Assists the GM in key property issues including capital projects, customer service and refurbishment
- Selects and assists in the selection of hotel staff
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations
Assistant Executive Housekeeper & Laundry Attendant
Comfort Suites
03.2014 - 08.2015
- Occasionally train new employees
- Assign rooms and duties to housekeepers while supervising
- Inspect rooms cleaned by Housekeepers
- Log clean rooms into computer system
- Make note of any repairs needed, and communicate with maintenance
- Coordinate with manager to solve any guest/customer issues
- Make note of, and communicate with Executive Housekeeper of needed items in laundry and housekeeping inventory
- Clean, and restock rooms of guests/customers fast and efficiently, paying attention to detail
- Treat, wash, fold, and distribute linens
- Provide outstanding hospitality, ensuring repeat business
Education
Bachelor of Science - Business Management
Colorado State University- Global Campus
01.2019
Associate of Applied Science - Multimedia Technologies
Rasmussen College
01.2014
Written Communications - Course
Mid-State Technical College
01.2010
Skills
- Customer inquiry resolution
- Delivers exceptional hospitality
- Rapid and precise task management
- Establishes and maintains guest rapport
- Refined written communication proficiency through direct customer correspondence
- Proficient in Microsoft and Adobe software
- Task delegation
- Inventory control
- Staff scheduling
- Health and safety regulations
Languages
Spanish
Professional Working
Timeline
Executive Housekeeper
Madison Marriott South
06.2022 - 09.2025
Executive Housekeeper
Cobblestone Inn & Suites
03.2022 - 06.2022
Housekeeping Manager
Hilton Garden Inn
09.2021 - 03.2022
Rooms Manager
La Quinta Inn & Suites by Whyndam
10.2015 - 09.2021
Assistant Executive Housekeeper & Laundry Attendant
Comfort Suites
03.2014 - 08.2015
Associate of Applied Science - Multimedia Technologies
Rasmussen College
Written Communications - Course
Mid-State Technical College
Bachelor of Science - Business Management
Colorado State University- Global Campus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CPR/AED, Cintas First Aid & Safety - April 2024 - April 2026
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSoftware
OnQ
NiteVision
LightSpeed