Holly Schneider

Waverly

Summary

Dynamic professional with a proven track record at Vital Services Inc, excelling in personalized care and client engagement. Adept at problem-solving and fostering teamwork, I implemented effective care strategies that enhanced client independence. Skilled in behavior management and communication, I built strong relationships with clients and families, ensuring high-quality support and satisfaction.

Overview

years of professional experience

Work History

DSP

Vital Services Inc

09.2021 - 05.2024

Provided direct support to individuals with disabilities, ensuring comfort and safety during daily activities.
Assisted in developing personalized care plans tailored to individual needs and preferences.
Monitored client progress, adjusting care strategies to enhance quality of life and independence.
Facilitated communication between clients, families, and healthcare providers to promote coordinated care.
Trained new staff on operational procedures and best practices for client engagement and support.
Implemented behavior management techniques to foster positive interactions and reduce challenging behaviors.
Collaborated with multidisciplinary teams to evaluate client needs and develop effective intervention strategies.
Maintained accurate documentation of client progress, ensuring compliance with organizational standards and regulations.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Guided patients to restroom to support bladder and bowel relief requirements.
Completed regular check-ins and progress report for each client.
Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service Representative

Nelnet Student Loan Services

01.2015 - 11.2015

Resolved customer inquiries efficiently through phone and email communication.
Provided guidance on loan repayment options, enhancing customer understanding and satisfaction.
Collaborated with team members to streamline support processes and improve service delivery.

Cosmetologist

Self-employeed

05.2006 - 12.2014

Delivered personalized hair, skin, and nail services to diverse clientele.
Consulted with clients to determine beauty goals and recommend appropriate treatments.
Utilized advanced techniques in hair coloring, cutting, and styling for optimal client satisfaction.
Maintained cleanliness and organization of workspace to ensure a safe environment.
Developed loyal customer relationships through exceptional service and follow-up care.
Implemented marketing strategies to attract new clients and retain existing ones.
Managed inventory of beauty products, ensuring timely replenishment of supplies.
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Educated clients on proper hair care techniques to promote healthier hair between appointments.
Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Maintained client treatment records and designed long-term care programs for return customers.
Applied makeup to clients for special occasions to meet requirements.

Education

Certificate - Cosmetology

Crevier's School of Cosmetology

Kalispell, MT

High School Diploma -

Libby High School

Libby, MT

Skills

Teamwork
Teamwork and collaboration

Fast learner
Problem-solving

Timeline

DSP