Holly Schnitzler
Balsam Lake
Summary
Experienced healthcare professional with a proven track record in coordinating training programs, managing paperwork, and utilizing community-based resources to improve patient care. Strong communication skills and strategic planning abilities result in organized processes that lead to positive outcomes for patients and healthcare teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lab Customer Service and Outreach Assistant
Marshfield Clinic Health System
05.2021 - Current
- Collaborated with healthcare professionals to prioritize urgent samples for immediate testing
- Ensured compliance with regulatory requirements such as CLIA (Clinical Laboratory Improvement Amendments)
- Closely monitored inventory levels, anticipating supply needs and coordinating orders accordingly
- Collaborated with colleagues to troubleshoot technical issues and improve overall lab efficiency
- Served as a resource for other staff members regarding laboratory policies, procedures, and best practices
- Fostered positive working relationships with colleagues through effective communication and teamwork
- Ensured the safe handling and transportation of fragile or sensitive items
- Performed routine vehicle inspections and maintenance checks, reporting any issues promptly for repair or servicing
- Provided exceptional customer service by addressing inquiries, resolving complaints, and maintaining a professional demeanor
- Assisted in training new courier drivers on company policies, procedures, and best practices
- Coordinated with other drivers for efficient package transfers between different locations
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances
Appointment Coordinator -Dermatology
Marshfield Clinic Health System
01.2020 - 05.2021
- Work with non profit organizations to coordinate lodging for long term patient care
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Proficient Cash handling / Point of Sale Use for accepting patient co-pays and out-of-pocket payments for services
Patient Service Representative
Mayo Clinic
01.2018 - 10.2019
- Facilitated patient check-in processes, ensuring efficient appointment scheduling and accurate demographic data collection.
- Resolved patient inquiries and concerns promptly, maintaining high levels of customer service through empathetic communication.
- Verified insurance eligibility and coverage for patients.
- Managed electronic health record updates, ensuring compliance with regulatory standards and accuracy of patient information.
- Coordinated communication between patients and healthcare providers, enhancing service delivery and patient satisfaction.
Shipping Office Coordinator
Figi's Companies
07.2014 - 10.2017
- Managed scheduling and calendar for executive team, optimizing meeting times and resources.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw inventory management, ensuring timely supply orders and organization of office materials.
- Facilitated onboarding process for new employees, providing training on company policies and systems.
- Monitored budget expenditures, identifying cost-saving opportunities while maintaining service quality.
Office Administrator
Wisconsin State Genealogical Society
04.2014 - 10.2015
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Developed and maintained filing systems for historical records, enhancing accessibility for staff and members.
- Assisted in event planning and logistics for society meetings, fostering community engagement among members.
- Collaborated with board members on policy development, contributing to organizational growth and sustainability initiatives.
Recovery Operations Office Coordinator
Figi's Companies
01.2014 - 07.2015
- Completed credit bureau disputes for customers, set up alternate payment plans, delivered correspondence to customers, collection agencies and attorneys.
- Streamlined office procedures, improving efficiency in document management.
- Developed and maintained filing systems, enhancing data retrieval processes.
- Provided training and support to new staff on office protocols and tools.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Customer Support Team Lead
Figi's Companies
11.2012 - 01.2014
- Contacting customers via phone to correct / update incomplete orders. Call customers and retake payments when the original payments failed to authorize. Train new department hires on the policies and procedures of Customer Support.
- Led customer support team, enhancing service delivery and achieving high satisfaction rates.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Collection Call Associate
Figi's Companies
01.2013 - 10.2013
- Managed high volume inbound calls while providing exceptional customer service.
- Managed high-stress situations calmly, defusing tense conversations with empathy and professionalism.
- Documented call interactions accurately in CRM systems for quality assurance.
- Exceeded performance targets with exceptional call handling skills and rapport-building techniques.
- Navigated multiple software systems simultaneously to access relevant information quickly for efficient issue resolution.
Cashier
Trig's Grocery T.A. Solberg & Assoc
08.2011 - 11.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Arts - General Education
UW MARSHFIELD/WOOD COUNTY
Marshfield, WI12.2010
Skills
- Proficient in patient management systems
- Payroll management
- Experienced in medical terminology usage
- Skilled in using Microsoft Office tools
- Administrative support role
- Office administration support
- Accounts Payable
- Data Entry
- Calendar management
- Client support
- Efficient knowledge retention
- Advanced proficiency in Microsoft Office Suite
- Strong verbal communication skills
- Reliable
- Approachable
- Open to leadership opportunities
- Creative
- Knowledge of vending operations and POS systems
Certification
Driver's License
Awards
Completed Wilton Cake Decorating 16 week course
Additional Information
- Cooperative team member
- Computer proficient
- Organized
Timeline
Lab Customer Service and Outreach Assistant
Marshfield Clinic Health System
05.2021 - Current
Appointment Coordinator -Dermatology
Marshfield Clinic Health System
01.2020 - 05.2021
Patient Service Representative
Mayo Clinic
01.2018 - 10.2019
Shipping Office Coordinator
Figi's Companies
07.2014 - 10.2017
Office Administrator
Wisconsin State Genealogical Society
04.2014 - 10.2015
Recovery Operations Office Coordinator
Figi's Companies
01.2014 - 07.2015
Collection Call Associate
Figi's Companies
01.2013 - 10.2013
Customer Support Team Lead
Figi's Companies
11.2012 - 01.2014
Cashier
Trig's Grocery T.A. Solberg & Assoc
08.2011 - 11.2012
Associate of Arts - General Education
UW MARSHFIELD/WOOD COUNTY
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