Holly Schultz
Fowlerville,MI
Summary
Proven Front Desk Specialist at EZ Rest Motel, adept in customer service and cash handling, enhanced occupancy rates through meticulous coordination and problem-solving. Excelled in building relationships and managing sensitive data, contributing to marketing insights and service excellence. Demonstrated time management and listening skills, ensuring guest satisfaction and repeat business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
EZ Rest Motel
01.2023 - 07.2024
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
Cashier
Trinity Health
09.2019 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Medical records/Receptionist
Medilodge of Howell
10.2016 - 08.2019
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Completed clerical duties and tasks for clinic administration.
Front Desk Receptionist
Borics Haircare
05.2005 - 06.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Redford Union High School
Redford, MI06.2002
Skills
- Building Relationships
- Scheduling appointments
- Customer Service
- Problem-solving skills
- Listening Skills
- Time Management
- Credit and cash payments
- Cash Handling
Certification
BLS Certification
Timeline
Front Desk Specialist
EZ Rest Motel
01.2023 - 07.2024
Cashier
Trinity Health
09.2019 - 01.2023
Medical records/Receptionist
Medilodge of Howell
10.2016 - 08.2019
Front Desk Receptionist
Borics Haircare
05.2005 - 06.2011
High School Diploma -
Redford Union High School
BLS Certification
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