Holly Scott

• Expanded OLC brand to United States building extensive local client base and long-term relationships. Managed global team of 8-20 full time and contract Cargowise professionals over 6 years.
• Managed OLC global partnerships and strategic business relationships, negotiated contract terms.
• Led client and company through critical pandemic period during active global project by developing online materials and pivoting to interactive web based sessions in Asia and UK. Delivered project on time and on budget.
• Led implementations and migration of legacy systems to Cargowise for several clients spanning 20+ countries.
• Worked with clients to develop strategic plans and tech stacks for acquisition, startup, cost reduction.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Fostered strong relationships with industry partners to expand business opportunities.

• Responsible for Cargowise software platform globally including cost management, vendor management, feature implementations, testing, upgrades, communication, training, and compliance.
• Drove productivity and efficiency through system automations, innovative business solutions, process improvement and implementation.
• Managed support and training team
• Worked with development team to streamline integrations with internal accounting system and customer systems.
• Worked directly with key customers to design solutions for business challenges and win new business.
• Upskilled global operations team to baseline skillset that leveraged previously unused system automations and standardized processes globally.
• Introduced and implemented outside software to automate accounts payables and reduce errors and rework.
• Helped design Cargowise based solution to win eCommerce business and develop this new sales product.
• Implemented standardized, system driven workflow leveraging system automations to reduce manual work, drive productivity, reduce errors and rework.
• Created governance polices around security, master data management.
• Reduced existing systems and applications portfolio by 30% by better leveraging Cargowise and integrating with smarter technologies.

• Provided organizational leadership meant to consistently align IT strategy with business goals.
• Developed strong relationships with key business stakeholders to stay close to business challenges, customers, requirements and opportunities.
• Developed strong relationships with sales team and their clients to develop customer solutions.
• Created technical products presentation for sales team to enable effective sales.
• Selected, prioritized, and managed IT projects and initiatives to ensure they directly supported overall business goals.
• Maximized value of IT projects by optimizing resource, managing risks, and making informed decisions while staying true to business strategy.
• Reported monthly to CIO and CEO to present progress and ensure continual alignment.

Key Achievements:

• Managed implementation of Cargowise software for the US across 43 offices 450+ users.
• Managed implementation of Cargowise Warehouse management system at 45 sites across the US, introducing automation and visibility to the warehouse operation and elevating it to a sales product.
• Managed implementation of transformational Cargowise workflow solution impacting 500+ users that introduced automation and visibility to operations, reducing workloads and creating opportunities for new business without additional resources.
• Designed and implemented a cross border operations and warehouse process leveraging the Cargowise system for a new office opened in Laredo, TX.

Additional Responsibilities:

• Managed team of 13 including project managers, EDI developers and Cargowise help desk support team.

• Global responsibility for three international forwarding and Customs Brokerage systems including Cargowise.
• Managed teams in US, UK, and Asia.
• Oversaw maintenance and upgrades, app support team, training team.
• Oversaw and approved EDI Integrations for the Business.

Additional Responsibilities:

• Oversaw migration of legacy systems to Cargowise minimizing disruption to business operations during transitions.
• Worked with Customer Solutions team to design and implement system solutions and win new business.

• Recruited to rebuild support team. Built a team of experienced freight forwarding, US Customs brokerage, and Accounting Cargowise specialists to support customers across the Americas.
• Developed strong relationships and worked directly with key customers to provide regular roadmap updates and progress reports on new feature development.
• Liaised with customers and technical teams as needed for resolution.
• Dramatically reduced customer support tickets and improved customer experience.

• Responsible for managing freight forwarding and and US Customs software, managing software vendors, training team, and help desk support.
• Led initiative to review and shortlist other softwares for decision.
• Led software implementation project.

• Managed 10 branch managers responsible for P&Ls across Central Region of the US.
• Ensured Operational and Customs compliance processes followed/ managed exceptions.
• Led Business Process Improvement initiatives to improve performance within the region.
• Maintained close relationships with key customers, supporting local and national sales at QBR, ensuring business growth.
• Addressed vendor and carrier performance issues and participated in local negotiations to improve rates.

Previous Experience

• Managed Integration Project after acquisition of Excel Global by DHL Global Forwarding.
• Managed project to integrate Excel North American Logistics with Excel Global Logistics.
• General Manager DFW Excel North American Logistics