HOLLY SHEPHERD
Middletown,United States
Summary
Dedicated management trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of industry. Enthusiastic application of energy and knowledge toward optimizing operations.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Muncie, United States
06.2025 - Current
- Participate in a structured management training program focused on operations, sales, customer service, and financial performance.
- Deliver high-quality customer service while meeting sales and customer satisfaction targets.
- Assisted with daily branch operations, including fleet management, contract processing, and resolving customer accounts to enhance operational efficiency.
- Analyzed rental trends, utilization rates, and branch performance metrics to identify opportunities supporting revenue growth and cost control.
- Collaborated with branch managers to strengthen leadership, communication, and decision-making skills among team members.
Beauty/Style Consultant, Team Trainer
Target
Muncie, United States
05.2023 - 08.2025
- Tailored product recommendations through active selling and compelling visual merchandising, enhancing customer engagement.
- Trained and supported team members on sales techniques, product knowledge, and guest experience standards, improving overall service quality.
- Managed inventory, ensured pricing accuracy, and organized floor layout to maintain product availability and optimize shopping experience.
- Maintained product availability by managing inventory, ensuring pricing accuracy, and organizing floor layout.
Temporary Bookseller
Barnes & Noble - Ball State Bookstore
Muncie, United States
12.2022 - 02.2023
- Assisted customers with inquiries, purchases, and problem resolution, fostering positive shopping experiences.
- Fulfilled online and in-store orders, ensuring accuracy and efficiency to enhance customer satisfaction.
- Maintained inventory levels and organized incoming shipments to support seamless store operations.
Education
Bachelor of Finance -
Ball State University
Muncie, IN 08.2022 - 05.2025
Skills
- Excel
- Teams
- Outlook
- PowerPoint
- OneDrive
- Microsoft Word
Languages
- English, Native
- French, Elementary
Timeline
Management Trainee
Enterprise Rent-A-Car
06.2025 - Current
Beauty/Style Consultant, Team Trainer
Target
05.2023 - 08.2025
Temporary Bookseller
Barnes & Noble - Ball State Bookstore
12.2022 - 02.2023
Bachelor of Finance -
Ball State University
08.2022 - 05.2025