Holly Sheppard
Belle Plaine,IA
Summary
Detail-oriented healthcare professional with expertise in medical billing, coding, and revenue cycle management in hospital and call center environments. Demonstrated ability in processing insurance claims, verifying coverage, and ensuring accurate reimbursement for patient services. Proficient in EHR/EMR systems, HIPAA compliance, and CMS 1500/UB-04 forms, recognized for maintaining accuracy and confidentiality. Strong problem-solving skills and effective time management lead to consistently meeting deadlines while delivering high-quality results.
Overview
18
18
years of professional experience
Work History
Travel claims adjudication
Hays-Remote
06.2025 - 09.2025
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Conducted outbound client communications to provide claim updates, verify documentation, and enhance overall customer satisfaction.
- Ensured adherence to travel and insurance policies, including COVID-19-related regulations, and safety protocols.
Customer Service Representative – Call Center
Sagility Health-Cedar Rapids, IA
10.2023 - 03.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Manage high-volume inbound and outbound calls (60+ daily), delivering accurate information, and resolving customer inquiries with professionalism and empathy.
- Maintain detailed call documentation while adhering to company policies, procedures, and HIPAA regulations to protect patient confidentiality and data integrity.
Account Executive
Infinity-Cedar Rapids, IA
07.2021 - 10.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Delivered informative presentations to potential clients, showcasing the unique value of the products or services offered.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
- Maintained a high level of professionalism and empathy in all customer interactions, contributing to positive service outcomes and repeat engagement.
- Delivered prompt and professional roadside assistance by coordinating with tow truck providers to ensure timely customer support.
Transportation Driver
CRST-Cedar Rapids, IA
05.2019 - 07.2020
- I adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout my tenure.
- Continuously updated knowledge of routes, construction zones, detours, or hazardous conditions for optimal travel planning.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Managed freight loading and unloading with precision, reporting any mechanical or logistical issues promptly.
- Safely transported freight across assigned routes while maintaining compliance with DOT regulations, ensuring on-time deliveries, and strong communication with consignees.
Soldier
Army National Guard-Albany, GA
09.2007 - 04.2010
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
- Maintained and operated military equipment in accordance with safety and operational standards, ensuring peak performance in field and training environments.
- Supported logistics, communication, and administrative tasks to ensure seamless coordination and mission success.
Education
Associate of Science - Medical Billing And Coding,
Ultimate Medical Academy
02-2025
Skills
- Acute care specialization
- Sales technology skills
- Terminology in medicine and anatomy
- Enhanced product knowledge strategies
- Customer support ticketing systems
- Front desk coordination
- Time efficiency management
- Proficient in CRM systems
- Management of revenue cycles
- Experience in clinical laboratories
- eHealth records handling with third-party payers
Personal Information
Education
other
Timeline
Travel claims adjudication
Hays-Remote
06.2025 - 09.2025
Customer Service Representative – Call Center
Sagility Health-Cedar Rapids, IA
10.2023 - 03.2025
Account Executive
Infinity-Cedar Rapids, IA
07.2021 - 10.2023
Transportation Driver
CRST-Cedar Rapids, IA
05.2019 - 07.2020
Soldier
Army National Guard-Albany, GA
09.2007 - 04.2010
Associate of Science - Medical Billing And Coding,
Ultimate Medical Academy