Holly Shirk
Anchorage,ALASKA
Summary
Organized talented Server with experience in fine dining restaurant environments.
Bring skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
27
27
years of professional experience
Work History
Realtor
Self-employeed
03.2021 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Owner/Operator Holly Dogs Hot Dog Cart
Self Employed
04.2013 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Server
Kincaid Grill
03.2003 - 10.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Manager
The Bridge Seafood Restaurant
04.2008 - 06.2009
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Server
Humpy's Great Alaskan Alehouse
04.1997 - 03.2003
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate of Arts - Design And Visual Communications
The Art Institute of Seattle
Seattle, WA03.1990
High School Diploma -
West Anchorage High School
1700 Hillcrest Dr. Anchorage, Alaska05.1983
Skills
- Safe Food Handling
- Beverage Preparation
- High-Volume Dining
- Strong Work Ethic
- Food Safety Understanding
- Wine Pairing Knowledge
- Menu Presentation
- Wine Service
- Service Prioritization
- Point of Sale Operation
Timeline
Realtor
Self-employeed
03.2021 - Current
Owner/Operator Holly Dogs Hot Dog Cart
Self Employed
04.2013 - Current
Restaurant Manager
The Bridge Seafood Restaurant
04.2008 - 06.2009
Server
Kincaid Grill
03.2003 - 10.2020
Server
Humpy's Great Alaskan Alehouse
04.1997 - 03.2003
Associate of Arts - Design And Visual Communications
The Art Institute of Seattle
High School Diploma -
West Anchorage High School
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