Holly Shore
Kansas City,KS
Summary
Experienced in administration, I have valuable expertise from attending the Closing Institute and participating in strategic planning sessions. Dependable and quick-thinking, I excel at resolving stressful situations professionally. Furthermore, I possess a proven ability to learn and adapt quickly in all aspects of my work.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Parkway Plaza Dental
Overland Park, KS
02.2024 - 03.2025
- Scheduling and calendar management
- Administrative support
- Communication and data management
- Project assistance (postcards, social media, monthly feature)
- Greeting and assisting clients
- Manage all office inquiries
- Insurance verification
- Sales
- Manage accounts receivable
- Seat patients
- Manage/triage workflow
- Prepare reports and correspondence
Account Manager
NuLife Dental Implant Center
Overland Park, KS
06.2022 - 09.2023
- Answering phones and responding to client requests and inquiries
- Maintain communication with clientele via telephone, SMS, email.
- Scheduling consultations
- Handled acquisition and retention of client accounts.
- Handled content scheduling across various social platforms.
- Verifying insurance coverage/codes
- Lead management
- Achieved consistent revenue growth within the dental implant industry.
Administrative Assistant
Aesthetic Surgical Arts
Overland Park, KS
06.2021 - 09.2023
- Coordination of doctors, aestheticians and meeting schedules.
- Gathered data and ensured accurate input.
- Collect and apply payments
- Maintain engagement with clinic leads to support operations.
- Shared knowledge regarding dental implant restoration, plastic surgery, oral surgery and medical spa treatments with customers.
Patient Intake Coordinator
ClearChoice Dental Implant Center
Overland Park, KS
02.2017 - 05.2019
- Managed and routed incoming calls.
- Scheduled center operations and maintained calendars.
- Managed payment collections and prepared end-of-day financial reports.
- Guide patients through admission paperwork.
- Secured necessary insurance documents to ensure compliance.
- Create a welcoming environment that puts patients at ease
- Monitor patient wait times and work with staff to provide non-clinical assistance when they are running behind
- Organize and replenish essential office materials.
Patient Service Representative
University of Kansas Physicians
Kansas City, KS
02.2014 - 02.2017
- Admits scheduled, non-scheduled, and emergent patients
- Obtains and inputs accurate patient and insurance information
- Complies with Medicare/Medicaid and other insurance rules and regulations
- Verify benefits Explains facility policies and has proper admission forms signed by patient
Marketing / Fulfillment Supervisor
Boulevard Logistics/Girls Crochet Headbands
Kansas City, KS
01.2013 - 01.2014
- Managed all aspects of staffing (hire, train, manage, release) for a staff of three
- Executed day-to-day fulfillment functions - averaged 80+ orders per day for 1200+ SKUS
- Implemented NetSuite ERP and provided critical data loading for products and customers
- Worked with staffing agencies to put in place standard work, overflow work, and inspection staffing
- Collected market research data
- Conducted the customer service and win-back functions
Checkpoint Supervisor
ITS Technologies & Logistics
Kansas City, KS
08.2010 - 11.2012
- Managed all aspects of scheduling (staff and shipment schedules) for a staff of five
- Intake Management - conducting check-in procedures, inspection of freight, and warehouse off-load
- Freight Management - ensuring all freight inventory was logged, moved and prepared for loading
- Inventory Management - conducted routine inventory checks to track movement
- Dispatch Management - conducted outbound loading verification (rail / truck)
- Records Management - responsible for all information from intake through dispatch
Education
Associate degree - Applied Science
Kansas City Kansas Community College
Kansas City, KSHigh School -
Basehor Linwood High School
Basehor, KSSkills
- Sales
- Customer service
- Records management
- Epic
- Salesforce (6 years)
- Social media management
- Data Collection
- NetSuite
- Marketing
- Eaglesoft
Additional Information
- Adaptable leadership and supervisory management skills
- Experience with Microsoft Office programs (Word, PowerPoint, Excel)
- Team Player - Enjoys sharing knowledge and encouraging development of self and others
- Planning & Organizing - Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner
Timeline
Administrative Assistant
Parkway Plaza Dental
02.2024 - 03.2025
Account Manager
NuLife Dental Implant Center
06.2022 - 09.2023
Administrative Assistant
Aesthetic Surgical Arts
06.2021 - 09.2023
Patient Intake Coordinator
ClearChoice Dental Implant Center
02.2017 - 05.2019
Patient Service Representative
University of Kansas Physicians
02.2014 - 02.2017
Marketing / Fulfillment Supervisor
Boulevard Logistics/Girls Crochet Headbands
01.2013 - 01.2014
Checkpoint Supervisor
ITS Technologies & Logistics
08.2010 - 11.2012
Associate degree - Applied Science
Kansas City Kansas Community College
High School -
Basehor Linwood High School