Holly Shore
Kansas City,KS
Summary
Experienced in administration, I have valuable expertise from attending the Closing Institute and participating in strategic planning sessions. Dependable and quick-thinking, I excel at resolving stressful situations professionally. Furthermore, I possess a proven ability to learn and adapt quickly in all aspects of my work.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Parkway Plaza Dental
02.2024 - 03.2025
- Scheduling and calendar management
- Administrative support
- Communication and data management
- Project assistance (postcards, social media, monthly feature)
- Greeting and assisting clients
- Manage all office inquiries
- Insurance verification
- Sales
- Manage accounts receivable
- Seat patients
- Manage/triage workflow
- Prepare reports and correspondence
Account Manager
NuLife Dental Implant Center
06.2022 - 09.2023
- Answering phones and responding to client requests and inquiries
- Maintain communication with clientele via telephone, SMS, email.
- Scheduling consultations
- Handled acquisition and retention of client accounts.
- Handled content scheduling across various social platforms.
- Verifying insurance coverage/codes
- Lead management
- Achieved consistent revenue growth within the dental implant industry.
Administrative Assistant
Aesthetic Surgical Arts
06.2021 - 09.2023
- Coordination of doctors, aestheticians and meeting schedules.
- Gathered data and ensured accurate input.
- Collect and apply payments
- Maintain engagement with clinic leads to support operations.
- Shared knowledge regarding dental implant restoration, plastic surgery, oral surgery and medical spa treatments with customers.
Patient Intake Coordinator
ClearChoice Dental Implant Center
02.2017 - 05.2019
- Managed and routed incoming calls.
- Scheduled center operations and maintained calendars.
- Managed payment collections and prepared end-of-day financial reports.
- Guide patients through admission paperwork.
- Secured necessary insurance documents to ensure compliance.
- Create a welcoming environment that puts patients at ease
- Monitor patient wait times and work with staff to provide non-clinical assistance when they are running behind
- Organize and replenish essential office materials.
Patient Service Representative
University of Kansas Physicians
02.2014 - 02.2017
- Admits scheduled, non-scheduled, and emergent patients
- Obtains and inputs accurate patient and insurance information
- Complies with Medicare/Medicaid and other insurance rules and regulations
- Verify benefits Explains facility policies and has proper admission forms signed by patient
Marketing / Fulfillment Supervisor
Boulevard Logistics/Girls Crochet Headbands
01.2013 - 01.2014
- Managed all aspects of staffing (hire, train, manage, release) for a staff of three
- Executed day-to-day fulfillment functions - averaged 80+ orders per day for 1200+ SKUS
- Implemented NetSuite ERP and provided critical data loading for products and customers
- Worked with staffing agencies to put in place standard work, overflow work, and inspection staffing
- Collected market research data
- Conducted the customer service and win-back functions
Checkpoint Supervisor
ITS Technologies & Logistics
08.2010 - 11.2012
- Managed all aspects of scheduling (staff and shipment schedules) for a staff of five
- Intake Management - conducting check-in procedures, inspection of freight, and warehouse off-load
- Freight Management - ensuring all freight inventory was logged, moved and prepared for loading
- Inventory Management - conducted routine inventory checks to track movement
- Dispatch Management - conducted outbound loading verification (rail / truck)
- Records Management - responsible for all information from intake through dispatch
Education
Associate degree - Applied Science
Kansas City Kansas Community College
Kansas City, KSHigh School -
Basehor Linwood High School
Basehor, KSSkills
- Sales
- Customer service
- Records management
- Epic
- Salesforce (6 years)
- Social media management
- Data Collection
- NetSuite
- Marketing
- Eaglesoft
Additional Information
- Adaptable leadership and supervisory management skills
- Experience with Microsoft Office programs (Word, PowerPoint, Excel)
- Team Player - Enjoys sharing knowledge and encouraging development of self and others
- Planning & Organizing - Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner
Timeline
Administrative Assistant
Parkway Plaza Dental
02.2024 - 03.2025
Account Manager
NuLife Dental Implant Center
06.2022 - 09.2023
Administrative Assistant
Aesthetic Surgical Arts
06.2021 - 09.2023
Patient Intake Coordinator
ClearChoice Dental Implant Center
02.2017 - 05.2019
Patient Service Representative
University of Kansas Physicians
02.2014 - 02.2017
Marketing / Fulfillment Supervisor
Boulevard Logistics/Girls Crochet Headbands
01.2013 - 01.2014
Checkpoint Supervisor
ITS Technologies & Logistics
08.2010 - 11.2012
Associate degree - Applied Science
Kansas City Kansas Community College
High School -
Basehor Linwood High School
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