Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Shryock

RICHLANDS,NC

Summary

Proven track record of enhancing customer satisfaction at Walmart, leveraging exceptional customer service and bakery equipment knowledge. Skilled in cake decorating and fostering positive customer relations, consistently prioritized safety and cleanliness. Demonstrated ability to improve service delivery, contributing to a significant increase in repeat business. Work great independently or in a group. Good with children and tough situations.

Overview

3
3
years of professional experience

Work History

Bakery Sales Associate

Walmart
10.2011 - 08.2013
  • Maintained safe food handling standards at all times.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Marketed bakery products to customers and provided information on ingredients.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Operated commercial mixers, ovens, and bread slicers.
  • Discussed cake design options, available flavors and specific event needs.

Sales Associate

Walmart
11.2010 - 10.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled inventory, stocking, ordering and placement.
  • Built relationships with customers to encourage repeat business.
  • Assisted with new merchandise placement and reorganization.

Cashier

Walmart
06.2010 - 11.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, organized and cleaned as needed.

Education

None - Retail Management

Penn Foster Career School
Scranton, PA

Skills

  • Excellent customer service
  • Patience and Empathy
  • Cleanliness and hygiene
  • Safety awareness
  • Equipment safety
  • Customer Relations
  • Cash Register Operation
  • Food handling knowledge
  • Accurate money handling
  • Food safety understanding
  • Payment Processing
  • Equipment Maintenance
  • Merchandising skills
  • Display building
  • Pastry display arrangement
  • Customer Service
  • Punctual and Reliable
  • Team Collaboration
  • Workplace Safety
  • Customer Satisfaction
  • Bakery equipment knowledge
  • Cash Handling
  • Phone Etiquette
  • Stocking and Shelving
  • Surface cleaning
  • Sanitation Procedures
  • Stock Rotation
  • Stock replenishment
  • Inventory Control
  • Cake Decorating
  • Product Rotation
  • Customer Needs Assessment
  • Supply Ordering
  • Accurate order fulfillment
  • Ordering Procedures
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Multitasking

Timeline

Bakery Sales Associate

Walmart
10.2011 - 08.2013

Sales Associate

Walmart
11.2010 - 10.2011

Cashier

Walmart
06.2010 - 11.2010

None - Retail Management

Penn Foster Career School

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Holly Shryock