Holly Sieren
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homeless Systems & Operations Specialist
WI Balance of State Continuum of Care (WIBOSCOC)
11.2022 - Current
- Oversee, coordinate, and manage the Coordinated Entry (CE) system within the Balance of State (BOS), which covers 69 counties in WI, and 40+ agencies, ensuring timely scheduling, resource alignment, and system-wide consistency.
- Supervise 21 SSO staff; provide coaching, manage onboarding training and performance evaluations to ensure service quality and accountability.
- Direct 12 multi-agency, collaborative workgroups; collaborate with End Domestic Abuse of WI.
- Authored a CE policy and procedure manual outlining staff expectations, system performance, and system workflows; created onboarding materials.
- Deliver in-person and virtual CE training to 40+ agencies; created webinars and onboarding materials for HMIS and non-HMIS systems.
- Provide direct support to CoC Director including scheduling, meeting preparation, and communications.
- Support the CoC’s project performance and evaluation process, tracking system-level metrics and assist with the development of dashboards, reports, and recommendations.
- Conduct statewide performance monitoring, operational audits, and compliance reviews; initiated corrective actions plans as needed.
- Presented CE system outcomes to federal lawmakers on Capitol Hill, advocating for expanded support and funding.
- Build strong relationships with agencies, offering responsive support and clear communication.
- Manage multiple projects simultaneously and meet strict deadlines; create timelines, assign tasks, and track progress.
- Demonstrated experience coordinating internal and external resources in a high volume, client-driven environment.
Outreach & Recovery Regional Coordinator
WI Department of Veterans Affairs/Veterans Outreach & Recovery Program (VORP)
11.2019 - 11.2022
- Delivered trauma-informed case management and advocacy to veterans, supporting them in jobs, employment, healthcare, and recovery.
- Coordinated internal and external resources across federal, state, and community programs, including HUD-VASH, SSVF, GPD, DVR, and WIOA.
- Led crisis response and suicide prevention efforts.
- Responded to veterans in crisis and triaged for further assistance or treatment.
- Conducted targeted street outreach to locate and engage homeless veterans in shelters, encampments, and public spaces; strengthened interagency collaboration.
- Applied motivational interviewing, trauma-informed and peer support techniques.
- Maintained strong partnerships with VA offices, clinics, Vet Centers, and local providers to ensure responsiveness, service-oriented care.
- Managed high-volume caseloads with exceptional time management, attention to detail, and independent prioritization.
- Adapted quickly to new workflows and tools; self-motivated and effective in fast-paced, client-driven environments.
- Demonstrated deep knowledge of homelessness, mental health, substance use disorders, and veteran benefits.
Housing & System Resource Navigator
ECHO, Inc
07.2019 - 10.2019
- Supported homeless and low-income individuals in securing stable housing through targeted case management and resources navigation.
- Conducted landlord outreach to promote housing programs such as Rapid Rehousing and Permanent Supportive Housing.
- Delivered client-centered services with a focus on responsiveness, coordination, and advocacy.
Path Outreach Specialist/Case Manager
NAMI Rock County
11.2017 - 07.2019
- Conducted street outreach and case management to individuals experiencing homelessness with severe and persistent mental illness or co-occurring substance use disorder by traveling to locations where the homeless are known to congregate.
- Met with clients in jails, shelters, homes, and community settings to provide intake, eligibility verification, and personalized service planning.
- Provided case management, follow-up, and discharge planning.
- Assisted with housing, income, employment, and benefits (SSDI/SSI); SOAR-certified and completed applications for eligible clients.
- Responded to crisis situations; provided crisis intervention and suicide prevention, partnered with crisis teams, hospitals, and police departments to ensure client safety.
- Built strong relationships with local, county, and state agencies; collaborated with medical professionals and crisis teams.
- Applied motivational interviewing, trauma-informed care, and peer support techniques to foster trust and engagement.
- Maintained accurate documentation in HMIS and ensured compliance with program standards.
In-Home Safety
Orion Family Services
05.2017 - 11.2017
- Delivered court-mandated in-home services to children and families, including crisis intervention and safety planning.
- Assessed client needs, managed safety threats, and applied independent judgment in high-risk situations.
- Maintained compliance with state regulations and completed documentation within required timelines.
- Collaborated with social workers, county agencies, and families to uphold standards and support client stability.
Education
Master of Business Administration (MBA) -
University of Wisconsin - Parkside
B.S. - Psychology
University of Wisconsin Green Bay
Skills
- Staff supervision, Team Leadership & Collaboration
- Leading Initiatives
- Policy & Program Planning, Development & Execution
- Attention to Detail
- Time Management
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Produce high quality work in deadline-driven environment
- Case Management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in virtual meeting platforms (Zoom, TEAMS)
- Proficient in cloud-based tools (Google Drive, SharePoint)
- Conflict resolution
- Crisis management
Certification
- SSI/SSDI Outreach, Access, and Recovery (SAMHSA SOAR WORKS)
- Civilian Response to Active Shooter Events (CRASE)
- QPR: Question, Persuade, Response
- NAMI Rock County peer support group facilitator
- CIT & CIP Wisconsin
- Motivational Interviewing
- Trauma Informed Care
- NAMI Wisconsin Peer Support Group State Trainer
Timeline
Homeless Systems & Operations Specialist
WI Balance of State Continuum of Care (WIBOSCOC)
11.2022 - Current
Outreach & Recovery Regional Coordinator
WI Department of Veterans Affairs/Veterans Outreach & Recovery Program (VORP)
11.2019 - 11.2022
Housing & System Resource Navigator
ECHO, Inc
07.2019 - 10.2019
Path Outreach Specialist/Case Manager
NAMI Rock County
11.2017 - 07.2019
In-Home Safety
Orion Family Services
05.2017 - 11.2017
B.S. - Psychology
University of Wisconsin Green Bay
Master of Business Administration (MBA) -
University of Wisconsin - Parkside