Summary
Overview
Work History
Education
Skills
Timeline
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Holly Simmons

Fredericksburg,VA

Summary

Proven leader in medical and customer service settings, adept at office management and patient relations, honed at Fredericksbrug Foot and Ankle. Skilled in HIPAA compliance and workflow optimization, I've significantly enhanced patient satisfaction and streamlined operations. My empathetic communication and meticulous attention to detail have fostered trust and efficiency in fast-paced environments.

Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Fredericksbrug Foot And Ankle
04.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Kennel Technician Supervisor

Debs Doodles
02.2022 - 04.2023
  • Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
  • Built strong relationships with local vendors to secure discounts on essential supplies, reducing overall operating costs for the facility.
  • Assisted in managing inventory and ordering supplies, maintaining adequate stock levels for efficient operations.
  • Streamlined workflow processes, resulting in increased productivity among kennel technicians.
  • Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
  • Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
  • Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours or special events.

Customer Service Representative

Sturgeon Creek Marina
09.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Head Kennel Technician

Debs Doodles
01.2020 - 09.2021
  • Managed supply inventory to ensure adequate resources were available for daily tasks, such as cleaning and feeding.
  • Actively participated in continuous professional development opportunities to stay up-to-date on industry trends and best practices in animal care.
  • Developed strong relationships with clients through clear communication and empathetic understanding of their pet''s needs.
  • Resolved customer complaints professionally, demonstrating empathy while working towards a satisfactory solution for all parties involved.
  • Increased customer satisfaction by providing attentive care to animals, addressing specific needs and concerns.
  • Improved overall facility organization by implementing effective record-keeping systems for tracking animal progress and client interactions.
  • Promoted positive community relations through participation in local events, fundraisers, and educational programs about responsible pet ownership.
  • Maintained a safe environment for both staff and animals, regularly inspecting facilities for potential hazards.
  • Contributed to the successful rehoming of numerous animals by providing compassionate care and support while they awaited adoption.
  • Maintained compliance with local regulations and industry standards by adhering to guidelines for proper animal welfare and facility maintenance.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.

Customer Service Representative

Lowes Home Improvment
11.2018 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative

Sturgeon Creek Marina
03.2018 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Met customer call guidelines for service levels, handle time and productivity.

Shift Leader

Dominos Pizza Inc.
01.2016 - 03.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed training program for new employees, speeding up their integration into team.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.

Education

High School Diploma -

Spotsylvania High School
Spotsylvania, VA
05-2019

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Medical billing
  • Records management
  • Electronic medical records
  • Letter preparation
  • Medical records management
  • Workflow optimization
  • Referral verification
  • Data entry
  • Patient billing
  • Payment scheduling and collection
  • Documentation and recordkeeping
  • Supply ordering
  • Employee scheduling
  • Invoice preparation
  • Maintaining financial records
  • Patient database maintenance
  • Data entry software
  • Documentation review
  • Invoice processing
  • Medical records verification
  • Staff leadership
  • Flexible schedule
  • Data management
  • Patient referral
  • Office management

Timeline

Medical Receptionist

Fredericksbrug Foot And Ankle
04.2023 - Current

Kennel Technician Supervisor

Debs Doodles
02.2022 - 04.2023

Customer Service Representative

Sturgeon Creek Marina
09.2021 - 07.2022

Head Kennel Technician

Debs Doodles
01.2020 - 09.2021

Customer Service Representative

Lowes Home Improvment
11.2018 - 12.2019

Customer Service Representative

Sturgeon Creek Marina
03.2018 - 11.2018

Shift Leader

Dominos Pizza Inc.
01.2016 - 03.2018

High School Diploma -

Spotsylvania High School

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Holly Simmons