Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Simson

Ridgecrest,CA

Summary

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

Overview

16
16
years of professional experience

Work History

Home Health Aide

Kathy Sebourn IHSS
06.2024 - Current
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.

Store Manager

Sally's Beauty Supply
04.2014 - 05.2024
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.

Assistant Manager

Big 5 Sporting Goods
10.2009 - 02.2011
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Business Administration And Management

Skyline College
San Bruno, CA

High School Diploma -

Big Bear High School
Big Bear, CA
06-2005

Skills

  • Care plan assessment
  • Medication organization
  • Nutritional meal preparation
  • Client documentation
  • Patient transportation
  • Meal preparation
  • Client safety and first aid
  • Light housekeeping
  • Personal hygiene assistance

Timeline

Home Health Aide

Kathy Sebourn IHSS
06.2024 - Current

Store Manager

Sally's Beauty Supply
04.2014 - 05.2024

Assistant Manager

Big 5 Sporting Goods
10.2009 - 02.2011

Business Administration And Management

Skyline College

High School Diploma -

Big Bear High School

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