Holly Sines
Perrysburg,OH
Summary
Dynamic Bank Branch Manager with a proven track record at PNC Bank, enhancing branch operations and customer satisfaction. Excelled in operations management and relationship building, boosting revenue and client retention through innovative strategies and effective team leadership. Skilled in audit preparation and verbal communication, achieving significant improvements in compliance and staff productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bank Branch Manager
PNC Bank
01.2010 - 07.2024
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examined customer loan applications for loan approvals and denials.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Developed strategic plans for day-to-day financial operations.
Bank Branch Manager
Citizens Bank
01.2006 - 12.2009
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
Education
High School Diploma -
Paulding High School
Paulding, OH06.1988
Skills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Loan Origination
- Cross-selling strategies
- Budget Planning
- Relationship Management
- Verbal/written communication
- Work Prioritization
- Branch Operations Management
- Excellent work ethic
Certification
Certified Womens Business Advocate
Perrysburg Chamber of Commerce
Timeline
Bank Branch Manager
PNC Bank
01.2010 - 07.2024
Bank Branch Manager
Citizens Bank
01.2006 - 12.2009
High School Diploma -
Paulding High School
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