Holly Slemmer
Analyst
Citrus Heights,CA
Summary
Analytical professional with over 20 years of experience in data-driven recommendations and research methodologies. Expertise in data validation, cross-functional collaboration, and project leadership, resulting in significant operational improvements. Strong organizational and planning skills enhance the ability to prioritize tasks effectively. Committed to leveraging analytical skills and program knowledge to support organizational growth and strategic objectives.
Skills
- Attention to detail
- Reporting and documentation
- Data validation
- Analytical and logical reasoning
- PowerApps, InfoPath, Cognos, Excel, Power Query, Power Automate, PowerPoint, Publisher, Word, Outlook, and more
- Skillfully navigates with minimal supervision to triage, work through, and complete designated tasks
- Confidently and independently, makes quick and appropriate decisions
- Effectively communicates and delivers instructional assistance, presentations, findings, and proposals
- Effective written and verbal communication
- Cross-functional and team collaboration
- Productive time management
Overview
27
27
years of professional experience
Work History
QA Analyst
Vision Service Plan
Rancho Cordova, CA
03.2022 - Current
- Spearheaded the development, testing, and pilot implementation of the Iris Quality program.
- Oversaw the onboarding and training of SDOs for the successful completion of Quality Track tasks under the AI Strike Team.
- Displayed cross-functional collaboration between tracks within the AI Strike Team, and across departments, to achieve shared goals and ensure alignment.
- Prioritized and organized tasks to meet deadlines, and drive results.
- Developed user-friendly products utilizing advanced tools like PowerApps, Power Query, Power Automate, Excel, Cognos, and more.
- Contributed innovative solutions to improve team performance and project outcomes.
- Gathered, organized, and cleaned data from multiple sources for further analysis, functional reporting, and informed decision-making.
Quality Satisfaction Representative
Vision Service Plan
Rancho Cordova, CA
02.2014 - 03.2022
- Managed the design, development, and organization of the Quality Assurance SharePoint site.
- Provide actionable feedback to call center agents through a call-auditing process.
- Transforms raw data to create actionable, interactive reporting.
- Provided analysis and summaries relating to agent audits, strategic clients, SQM survey data, and more.
- Assisted in the development and implementation of quality standards and new auditing processes.
Customer Care Representative
Vision Service Plan
Rancho Cordova, CA
10.2010 - 02.2014
Dispatch Manager/Supervisor
OC Communications
Elk Grove, CA
10.2008 - 11.2009
Operations Support Representative
Comcast Cable
Sacramento, CA
07.2006 - 10.2008
Combat Medic
US Army
Grafenwoehr, GE/Sacramento
10.1998 - 06.2007
Dispatch Lead
Dish Network
Sacramento, CA
08.2005 - 07.2006
Education
AAS Medical Assistant -
Heald College
03.2013
General Education -
American Military University
05.2002
Medical Specialists -
Academy of Health Science
03.1999
Basic Combat Training -
US Army Training Center
12.1998
Timeline
QA Analyst
Vision Service Plan
03.2022 - Current
Quality Satisfaction Representative
Vision Service Plan
02.2014 - 03.2022
Customer Care Representative
Vision Service Plan
10.2010 - 02.2014
Dispatch Manager/Supervisor
OC Communications
10.2008 - 11.2009
Operations Support Representative
Comcast Cable
07.2006 - 10.2008
Dispatch Lead
Dish Network
08.2005 - 07.2006
Combat Medic
US Army
10.1998 - 06.2007
AAS Medical Assistant -
Heald College
General Education -
American Military University
Medical Specialists -
Academy of Health Science
Basic Combat Training -
US Army Training Center
References
References available upon request.