Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
Generic

Holly Smith

Tampa,FL

Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Tampa rental market for student properties and impressive financial management skills. Expert user of Entrata.

Overview

3
3
years of professional experience

Work History

Leasing Professional

Core Spaces
06.2023 - Current
  • Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
  • Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
  • Organized community events to foster a positive living environment for all residents.
  • Negotiated advantageous contract terms with vendors, reducing overall property expenses.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.

Receptionist

The C House
04.2023 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.

Server

Ruby Tuesdays
03.2021 - 10.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

No Degree - Biology

USF
Tampa Fl
05.2026

High School Diploma -

Cambridge Institute
Winter Haven
06.2021

Skills

  • Business Processes and Procedures
  • Lease Oversight
  • Issue Escalation
  • Business Partnerships
  • Fair Housing Policies
  • Background Checks
  • Telephone and Email Etiquette
  • Fair housing regulations understanding

Volunteer work

Since my middle school years, I have actively participated in various volunteer initiatives aimed at enhancing the well-being of my community. My involvement in diverse programs has afforded me the opportunity to contribute meaningfully, whether through assisting at soup kitchens, participating in house-painting projects, or even contributing to roofing endeavors. Notably, during my high school tenure, I amassed over 1000 hours of dedicated community volunteer service, reflecting my unwavering commitment to making a positive impact in the areas that need it most.

Timeline

Leasing Professional

Core Spaces
06.2023 - Current

Receptionist

The C House
04.2023 - 07.2023

Server

Ruby Tuesdays
03.2021 - 10.2021

No Degree - Biology

USF

High School Diploma -

Cambridge Institute

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Holly Smith