Holly Smith

Managed the credentialing process for healthcare professionals, including initial credentialing, re-credentialing, and credential modifications, ensuring high-quality, timely, and accurate completion. Reviewed documents for completeness, addressed deficiencies and maintained up-to-date credential files. Effectively prioritized and managed multiple credentialing tasks for numerous providers simultaneously. Performed primary source verification, data collection, data entry, and document scanning, while adhering to CPC policies and procedures

Provided remote administrative and operational support to business management professionals, including conducting research, organizing data, and client communication. Managed customer inquiries via email and phone, coordinated travel arrangements, scheduled appointments, and made cold calls to generate leads. Conducted online research for company contact information and prepared presentations as instructed. Performed clerical duties such as updating calendars, sorting documents, and maintaining organized workflows.

Processed employee paychecks by collecting and verifying payroll data, timesheets, and work hours. I maintained accurate payroll records, updating changes to employee information, benefits, and job titles. My responsibilities included preparing detailed reports on earnings, tax deductions, leave, and non-taxable wages, as well as calculating payroll liabilities, including taxes and employer contributions. I resolved payroll discrepancies, answered employee inquiries, and ensured all payroll operations adhered to company policies. Additionally, I processed W-2 forms, managed expenses, handled invoicing for clients, and assisted with HR tasks such as recruiting and employee checks.

Provided comprehensive support to clients in managing their insurance claims by coordinating payment arrangements, collecting payments, and creating tailored payment plans to meet client needs. I played a key role in preparing claims for litigation proceedings, ensuring all necessary documentation was accurate and complete. In addition, I consistently delivered exceptional customer service, addressing client inquiries, resolving issues, and maintaining clear communication throughout the claims process. My attention to detail and organizational skills contributed to the smooth handling of claims, ensuring timely and efficient resolution.

Managed a high-volume call center focused on workers' compensation, handling 500+ calls per day while providing exceptional customer service. As the CEO's receptionist, I also managed Excel spreadsheets, call logs, and mass mailings. I was responsible for answering incoming calls, directing them to the appropriate departments, and providing accurate information to callers. Additionally, I operated the switchboard, maintained detailed records of calls and activities, and proactively sought out training opportunities to enhance my skills and performance.

Ensured all project documentation adhered to company and project standards through effective quality assurance practices. Managed the accurate distribution of deliverables and project documents, resolving issues in the documentation process. Tracked design changes within client systems and collaborated with review teams to ensure proper implementation. Oversaw the List of Deliverables to guarantee timely delivery of design documentation for construction activities, utilizing specialized bulk tools for uploading and importing files. Captured and logged daily records from the Change Information System to maintain accurate project records. Additionally, supported administrative functions such as managing calendars, organizing files, preparing reports, and coordinating correspondence.