Holly Smith
Houston,TX
Summary
Dedicated and self-motivated administrative professional with a strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, and ensuring smooth operations in a fast paced office setting.
Responsible, punctual and productive when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Medical Receptionist
Anderson Walk-In Medical Clinic
10.2020 - 05.2025
- Handled sensitive patient information, adhering to HIPAA guidelines and ensuring privacy.
- Provided exceptional customer service, addressing patient concerns promptly for satisfaction.
- Answered multi-line calls, routed messages, and resolved inquiries within target timeframes.
- Supported healthcare providers with timely documentation, enabling focus on patient care.
- Developed rapport with patients through active listening and empathetic communication.
- Managed calls efficiently, directing to appropriate personnel while maintaining courteous service.
- Verified insurance coverage for upcoming patient appointments.
- Documented medical information and insurance details for smooth processing.
Medical Office Administrative Assistant
Shasta Critical Care
01.2020 - 10.2020
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Front Office Receptionist
Prestige Urgent Care
12.2018 - 12.2019
- Adhered to HIPAA guidelines for patient privacy.
- Maintained clean reception area for positive visitor impression.
- Assisted patients with medical forms and documentation.
- Ensured accurate and current patient medical records.
- Reduced wait times by multitasking phone calls and walk-ins.
- Completed clerical tasks for clinic administration.
- Fostered teamwork in front office and clinical roles.
- Organized waiting room by stacking magazines and cleaning.
Medical Front Office Receptionist
Dr. Ragsdale
08.2015 - 10.2018
- Supported office staff and operations with administrative tasks.
- Enhanced patient communication with clear instructions for appointments and procedures.
- Ensured smooth daily operations by collaborating with team members to resolve issues.
- Transcribed phone messages and relayed them to relevant personnel.
- Increased privacy compliance by adhering to HIPAA regulations when handling sensitive information.
- Greeted patients, providing information, answering questions, and assisting with scheduling.
Education
High School Diploma -
Foothill High School
Palo Cedro, CA06.2008
Skills
- Customer and client relations
- File organization
- Time management
- Office administration
- Strong problem solver
- Critical thinking
- Professional communication
- Appointment scheduling
- Verbal communication
- Relationship building
- Meticulous attention to detail
- Multi-line phone systems
- Resourceful
- Confidential document control
Timeline
Administrative Assistant/Medical Receptionist
Anderson Walk-In Medical Clinic
10.2020 - 05.2025
Medical Office Administrative Assistant
Shasta Critical Care
01.2020 - 10.2020
Medical Front Office Receptionist
Prestige Urgent Care
12.2018 - 12.2019
Medical Front Office Receptionist
Dr. Ragsdale
08.2015 - 10.2018
High School Diploma -
Foothill High School
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