Holly Sorenson
Mesa,AZ
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
14
14
years of professional experience
Work History
Circle K
01.2019 - 06.2021
- Excellent customer service and greet customers, responsible for handling cash, digital payments and credit/debit card transactions with point of sale (POS) systems, maintain clean, well-stocked and organized check out area, balance cash register at beginning and end of shift, follow company rules and company policies, over look truck deliveries and inventory check, keep shelves stocked daily, answer customer questions and report to management as needed, work as a team, train new employees, answer phones, handle refunds and exchanges, request customer identification when age restricted items were being purchased, drop cash at the end of shift during shift change.
Marshall’s
02.2016 - 12.2017
- Greet customers, direct customers to appropriate departments, handle cash and credit/debit card transactions efficiently, process customer purchases, returns, and exchanges accurately using point of sales systems, maintain a clean and well stocked checkout area, balance cash register at the beginning and end of shift, follow company policies and guidelines, assist with merchandising and restocking, interact with team members, communicate with management.
Culver’s
12.2012 - 06.2014
- Handle cash and credit/debit card transactions with point of sale (POS) systems, ensuring the correct change and receipt is given, greet customers warmly and provide assistance, balance cash drawer at the beginning and end of work shifts and report any discrepancies, follow company policies involving transactions, refunds and inventory handling, assist with basic merchandising, restocking and inventory checks as needed, collaborate with team members and management to uphold customer satisfaction and store standards.
Bill Johnson’s Big Apple
03.2007 - 12.2012
- Basic math and cash handling skills, multitasking, handle cash and credit using POS system, maintain cleanliness and organization of the front of the house area, coordinate with servers and kitchen staff, address guest inquiries and resolve complaints professionally and promptly, ensure compliance with health, safety, and sanitation standards.
Education
High School Diploma -
RSD
Skills
- Outstanding customer service
- Basic math functions
- Cash handling
Timeline
Circle K
01.2019 - 06.2021
Marshall’s
02.2016 - 12.2017
Culver’s
12.2012 - 06.2014
Bill Johnson’s Big Apple
03.2007 - 12.2012
High School Diploma -
RSD