Holly Stash
Linden,NJ
Summary
Accomplished Customer Service Manager with a proven track record at Signature Aviation, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in Microsoft Office and adept at fostering a collaborative work environment, significantly reducing customer complaints. Expertise in training and mentoring, ensuring high team productivity and service quality.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Signature Aviation
06.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of air concierge and customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Manage payroll for customer service and aircon team at East and West FBO.
Customer Service Supervisor
Signature Aviation
04.2006 - 06.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Representative
Signature Aviation
04.2002 - 01.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Keeper
United Airlines
09.2000 - 10.2001
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
Education
High School Diploma -
Carteret High School
Carteret, NJ06.1997
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Team Building and Leadership
Timeline
Customer Service Manager
Signature Aviation
06.2017 - Current
Customer Service Supervisor
Signature Aviation
04.2006 - 06.2017
Customer Service Representative
Signature Aviation
04.2002 - 01.2006
Store Keeper
United Airlines
09.2000 - 10.2001
High School Diploma -
Carteret High School
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