Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Stedman

West Salem,Wisconsin

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Site Supervisor

Covid Clinic
La Crosse, WI
10.2021 - 04.2022
  • Stay within HIPPA compliant
  • Delicate work on a daily basis
  • Interpreted blueprints and plans and relayed information to team of workers so they knew where fire exits were.
  • Supervised projects to uphold scheduled requirements and quality demands (made sure schedule was completed every month)
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Coordinated budget, tracked expenses and documented progress and variations from plans.
  • Conducted inventories of and delivered building supplies.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Customer Satisfaction
  • Complied with operational standards and OSHA regulations.
  • Trained and monitored employees to teach daily tasks and improve performance.

Dissolving Dreams

Holly Stedman
West Salem , WI
08.1999 - 02.2021
  • Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated material deliveries from suppliers according to project needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Purchased all items that were needed
  • Online business (self owned)
  • Made creative ways of selling items
  • Managed all payments/refunds
  • Created labels
  • Boxed all items so they did not break
  • Mailed all boxes out daily/every other day
  • Managed taxes
  • Customer service satisfaction
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Director of Operations

757 Family Medicine
Virginia Beach, VA
06.2018 - 08.2020
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Promoted products, increasing customer base and market share.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Formed and sustained strategic relationships with clients.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Answered calls and managed patient concerns.

Bartender/Server

Olive Garden
Illinois City, IL
09.2013 - 03.2014
  • Resolved customer complaints in a professional manner.
  • Cleansed glasses with sanitizing solution after each use.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Participated in nightly team meetings to discuss goals and objectives set by management.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted guests with friendliness and professionalism.
  • Balanced daily registers and generated sales reports for management.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Managed accurate bar/serving tabs and processed cash and credit card transactions.

Server/Bartender (slightly)

Olive Garden
Kalamazoo, MI
06.1999 - 10.2002
  • Resolved customer complaints in a professional manner.
  • Cleansed glasses with sanitizing solution after each use.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Participated in nightly team meetings to discuss goals and objectives set by management.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted guests with friendliness and professionalism.
  • Balanced daily registers and generated sales reports for management.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Managed accurate bar/serving tabs and processed cash and credit card transactions.

Education

Nursing

Western Technical College
La Crosse, WI
01-2026

Medical Coding And Billing - Medical

Davenport University
Grand Rapids, MI
11-2011

High School Diploma -

Lawton High School
Lawton, MI
06-1999

Skills

  • Organizational skills
  • Analytical thinking
  • Interpersonal communication
  • Flexible and Adaptable
  • Calm under pressure
  • Troubleshooting
  • Problem-Solving
  • Critical Thinking
  • Verbal communication
  • Customer service
  • Bartending/Serving
  • Delegate work to staff members
  • Monthly Schedules for employees
  • Certified in antigen testing
  • RHIT
  • Accounting Skills
  • Injections
  • Phlebotomy
  • Creates processes and procedures
  • Pre/Post Op Surgery
  • Accounts payable
  • Accounts receivable
  • Expert w/ denials in medical coding
  • Billing and coding in most fields
  • Team oriented
  • Management skills and knowledge
  • Fast Learner
  • Enjoys a challenge
  • HIPPA
  • ICD 10
  • Medical records
  • Insurance/Patient/Customer refunds
  • Office support
  • Medical terminology expert
  • Medical records
  • Close attention to detail
  • Cashier/register/medical/server/bartender

Timeline

Site Supervisor

Covid Clinic
10.2021 - 04.2022

Director of Operations

757 Family Medicine
06.2018 - 08.2020

Bartender/Server

Olive Garden
09.2013 - 03.2014

Dissolving Dreams

Holly Stedman
08.1999 - 02.2021

Server/Bartender (slightly)

Olive Garden
06.1999 - 10.2002

Nursing

Western Technical College

Medical Coding And Billing - Medical

Davenport University

High School Diploma -

Lawton High School

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