Holly Stephens
Westerville,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for effective communication and multitasking skills. with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
Work History
Customer Service Specialist
JC Manny Logo Apparel Co.
05.2022 - Current
- Communicate with customers via phone, in person and email
- Explain garment features and imprinting processes
- Gather specific details regarding each customer's order
- Process orders using industry software
- Manage multiple projects and customers at same time
- Managed high call volume while maintaining courteous and professional demeanor.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Unit Coordinator
Mt Carmel St Ann's Hospital
- Provided administrative support for patient care providers, medical staff, patients, their significant others, blended and extended family members, and outside agencies
- Kept the day-to-day operations of our patient care units running efficiently so that caregivers can focus solely on caring for patients
Transaction Coordinator/Administrative Assistant
Smart Move Group - Keller Williams Capital Partner
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
Listing Coordinator
ValEquity Real Estate
- Maintained organized records of all active listings, ensuring easy access for team members and clients.
- Streamlined listing processes for increased productivity, utilizing organizational skills and attention to detail.
- Optimized online presence for listed properties using targeted keywords in descriptions and social media posts to reach relevant audiences.
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting the listing process.
- Supported successful closings by coordinating necessary documentation between clients, agents, attorneys, and title companies.
- Assisted in marketing efforts by preparing high-quality materials for property promotion and open houses.
- Increased listing accuracy by diligently reviewing property information before publication on multiple platforms.
- Provided exceptional customer service to clients, addressing questions or concerns and offering knowledgeable advice when needed.
- Strengthened relationships with vendors such as photographers or staging professionals through effective communication and negotiation.
Education
BACHELOR OF SCIENCE - Communications
FRANKLIN UNIVERSITY
Columbus, OHSkills
- Multitasking
- Working well under pressure
- Exceptional customer service skills
- Project Management
- Organization
- Excellent Oral & Written Communication
- Scheduling
- Calendar Management
- Confidentiality
- Vendor Relations
- Office Management
Timeline
Customer Service Specialist
JC Manny Logo Apparel Co.
05.2022 - Current
Unit Coordinator
Mt Carmel St Ann's Hospital
Transaction Coordinator/Administrative Assistant
Smart Move Group - Keller Williams Capital Partner
Listing Coordinator
ValEquity Real Estate
BACHELOR OF SCIENCE - Communications
FRANKLIN UNIVERSITY
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