Holly Stergulz
Safety Harbor,USA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager, Training & Development Excellence
Fleming's Prime Steakhouse & Wine Bar
07.2022 - 02.2025
- Spearheaded e-learning initiatives as part of blended learning solutions, increasing accessibility of training resources for remote workers or those with scheduling constraints.
- Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
- Boosted employee satisfaction scores by regularly reviewing and updating existing courses to maintain relevance in the evolving marketplace.
- Improved overall workplace productivity by designing competency-based curricula for essential job functions.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Managed budgets and resources effectively, ensuring timely completion of all assigned projects within allocated constraints.
- Enhanced employee retention by implementing comprehensive training and development programs.
- Cultivated strong relationships with external vendors and stakeholders to secure valuable resources for ongoing professional development opportunities.
- Championed diversity and inclusion efforts, embedding inclusive practices into all aspects of the learning experience at every level within the organization.
- Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in curriculum design and delivery methods.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Created in-depth training manual for all employees.
Instructional Designer
Bloomin' Brands
10.2021 - 07.2022
- Designed course materials and supported implementation.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Contributed to development of comprehensive employee training courses.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to ensure content accuracy and relevance, enhancing learner trust and engagement.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Built and maintained professional relationships with vendors and suppliers.
Content Developer
Bonefish Grill
02.2019 - 10.2021
- Strengthened content through proofreading and editing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.
- Provided constructive feedback during peer review sessions, assisting colleagues in refining their work for maximum impact.
- Contributed to the development of company newsletters, effectively communicating important updates and announcements to subscribers.
- Updated existing content regularly to keep information current and maximize its effectiveness over time.
- Edited and proofread colleagues'' work to maintain high-quality standards across all published materials.
Regional Training Manager
Bonefish Grill
02.2017 - 02.2019
- Cultivated a culture of continuous learning across multiple office locations, encouraging employees to pursue professional development opportunities actively.
- Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Provided coaching and mentoring to aspiring managers, fostering a supportive learning environment.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Tested all training software and hardware prior to commencing training programs.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
- Facilitated workshops on advanced communication skills, enhancing team collaboration.
- Facilitated workshops on leadership development for mid-level managers.
- Facilitated virtual, in-person and blended learning sessions.
Restaurant Manager
Bonefish Grill
09.2011 - 02.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville, FL05-2004
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Relationship building
- Staff training and development
- Operations management
- Verbal and written communication
- Schedule preparation
- Goal setting
- Performance management
- Employee onboarding
- Coaching and mentoring
- Clear communication
- Multitasking
- Attention to detail
- Teamwork and collaboration
Affiliations
- Women's Foodservice Forum (WFF)
- Council of Hotel and Restaurant Trainers (CHART)
Timeline
Manager, Training & Development Excellence
Fleming's Prime Steakhouse & Wine Bar
07.2022 - 02.2025
Instructional Designer
Bloomin' Brands
10.2021 - 07.2022
Content Developer
Bonefish Grill
02.2019 - 10.2021
Regional Training Manager
Bonefish Grill
02.2017 - 02.2019
Restaurant Manager
Bonefish Grill
09.2011 - 02.2017
Bachelor of Science - Psychology
University of Florida
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