Holly Stockert
Waterloo,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Emergency Medical Technician
Waterloo Fire Department
02.2024 - Current
- Provided emergency medical care to patients in various settings, including homes, businesses, and public areas
- Assessed patient conditions and determined appropriate treatment plans based on symptoms and injuries
- Administered medications, performed CPR, and utilized advanced life support techniques to stabilize patients
- Collaborated with other healthcare professionals to ensure seamless patient care and transfer of information
- Operated and maintained emergency medical equipment, such as defibrillators, oxygen tanks, and stretchers
- Responded quickly to emergency calls within designated service area to provide immediate medical assistance
- Documented accurate patient information, vital signs, treatments provided, and response to interventions
- Maintained strict adherence to protocols and procedures for infection control and patient privacy regulations
- Communicated effectively with patients' family members or bystanders during high-stress situations
- Participated in ongoing training programs to stay updated on the latest advancements in emergency medicine practices
- Coordinated with law enforcement agencies at accident scenes or crime scenes for safe extrication of injured individuals
- Managed multiple simultaneous tasks efficiently while prioritizing critical cases for prompt intervention
- Demonstrated strong decision-making skills under pressure by assessing risks versus benefits of different treatment options
- Transported patients safely using defensive driving techniques while maintaining constant communication with dispatch center
Customer Service Representative
Peoplelink E-Collar Technologies
03.2025 - 06.2025
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by implementing improved tracking systems.
- Enhanced customer satisfaction by providing timely and accurate information.
- Collaborated with cross-functional teams to address product-related issues efficiently.
- Monitored customer feedback to identify areas for service improvement.
Key Holder/Sales Lead
Dollar General
09.2024 - 06.2025
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
Customer Service Representative
Casey's Gas Station
07.2024 - 09.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Assistant Manager
Dominos
02.2024 - 06.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
Pharmacy Technician
Parkview Health
06.2022 - 10.2023
- Filling hospital wide orders, iv sterile compounding also cross trained in Parkview Cancer Center working in the pharmacy compounding chemotherapy meds
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
General Manager
Domino's
05.2020 - 04.2022
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
Assistant Manager
Speedway LLC
01.2018 - 04.2020
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Education
GED -
Anthis
01-2007
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Vital sign assessment
- Pre-hospital care
- Bleeding control
- Airway management
- Direct patient care
- Emergency management
- Patient assessments
- Patient management
- Patient transport
- Patient stabilization
- Customer relations
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Conflict resolution
- Critical thinking
- Call center experience
- Data entry
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
- Live chat support
- Account management
- Relationship building
- Appointment scheduling
- Decision-making
Timeline
Customer Service Representative
Peoplelink E-Collar Technologies
03.2025 - 06.2025
Key Holder/Sales Lead
Dollar General
09.2024 - 06.2025
Customer Service Representative
Casey's Gas Station
07.2024 - 09.2024
Emergency Medical Technician
Waterloo Fire Department
02.2024 - Current
Assistant Manager
Dominos
02.2024 - 06.2024
Pharmacy Technician
Parkview Health
06.2022 - 10.2023
General Manager
Domino's
05.2020 - 04.2022
Assistant Manager
Speedway LLC
01.2018 - 04.2020
GED -
Anthis
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