Holly Stolpe
Summary
Caring, compassionate, and self-motivated newly licensed Registered Nurse with strong interpersonal skills and an eagerness to learn is seeking a full-time RN position within Providence, St Joseph Hospital.
Overview
13
13
years of professional experience
Work History
Emergency Room Technician
Providence, St Joseph Hospital
06.2021 - Current
- Carry out phlebotomy procedures and watch for adverse reactions. Label specimens properly, and transfer to the laboratory for testing.
- Maintain a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Respond quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Provide compassionate care to patients during their emergency room visits, addressing concerns and offering emotional support when needed.
- Safely transport patients by wheelchair, stretcher, or bed to other units.
- Enhance ER efficiency through proficient use of medical equipment like EKG machines, pacemaker interrogators, and vital sign monitors.
- Improve patient care by efficiently performing emergency room procedures such as wound dressing, and splinting.
Lab Assistant I
Providence, St Joseph Hospital
06.2019 - 06.2021
- Performed phlebotomy, venous, and capillary for all age groups.
- Logged samples correctly into a computerized tracking system.
- Managed specimen sample handling, receiving, storage, and inventory.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Assisted with day-to-day operations and enhanced laboratory efficiency by maintaining equipment, and ordering supplies.
- Resolved problems, improved operations and provided exceptional service.
Patient Registration Specialist
St. Joseph Health System
12.2015 - 06.2019
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships with coworkers and patients.
Human Resources Coordinator
Sierra Pacific Industries
12.2015 - 12.2016
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Established solid relationships between departments by providing well-rounded support across various teams.
Personal Banker
Bank Of America
10.2013 - 12.2015
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Promoted financial products by maintaining excellent service offering knowledge.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Banking Center Manager
Bank Of America
08.2011 - 10.2013
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
- Collaborated with senior management to develop long-term organizational goals that align with the bank''s overall mission.
- Designed and maintained financial models to identify and measure risks.
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
- Monitored key performance indicators, taking corrective action as needed to ensure branch success and maintain a competitive edge.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led a team of banking professionals in providing exceptional service and meeting sales targets consistently.
Education
Associate of Science - Registered Nursing
College of The Redwoods
Eureka, CA05.2024
Certificate - Phlebotomy
College of The Redwoods
Eureka, CA03.2017
High School Diploma -
McKinleyville High School
McKinleyville, CA06.1999
References
Upon Request
Timeline
Emergency Room Technician
Providence, St Joseph Hospital
06.2021 - Current
Lab Assistant I
Providence, St Joseph Hospital
06.2019 - 06.2021
Patient Registration Specialist
St. Joseph Health System
12.2015 - 06.2019
Human Resources Coordinator
Sierra Pacific Industries
12.2015 - 12.2016
Personal Banker
Bank Of America
10.2013 - 12.2015
Banking Center Manager
Bank Of America
08.2011 - 10.2013
Associate of Science - Registered Nursing
College of The Redwoods
Certificate - Phlebotomy
College of The Redwoods
High School Diploma -
McKinleyville High School
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