Holly Stone
Customer Service Representative
Fresno,CA
Summary
I have been working for Taco Bell for 6 years, I enjoy customer service. Daily I deal with angry and disgruntled customers. I handle all complaints with grace. My first question is how can I fix this for you. It's usually something easy. And I'm happy do fix small issue's for constant clients.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Taco Bell Restaurant
Fresno, California
07.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Manager of Operations
Kazandra Saladana
Fresno, CA
07.2016 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
Tacobell
Kazandra Saldana
Fresno, CA
06.2015 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Delivered services to customer locations within specific timeframes.
- Adhered to social distancing protocols and wore mask or face shield.
- Drove operational improvements which resulted in savings and improved profit margins.
- Onboarded new temps by entering employee information into systems.
Education
No Degree -
Fresno City College
Fresno, CA 05.2001 -
Skills
I excell in customer service I'm friendly, compassionate, focused, helpful, and hard working
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
I pride myself in being loyal and committed to the same company for 6 years.
I've been committed to Taco Bell for almost 6 years. I pride myself in customer service which I excell in. I am the go to person to deal with disgruntled customers. To me it's so easy I simply apologize and ask how I can fix the problem. It works 100% of the time. In my experience if you try to understand the needs of the customer it is so much easier to fulfill the needs of the customer.
Timeline
Customer Service Representative
Taco Bell Restaurant
07.2016 - Current
Manager of Operations
Kazandra Saladana
07.2016 - Current
Tacobell
Kazandra Saldana
06.2015 - Current
No Degree -
Fresno City College
05.2001 -