Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Holly Stone

Evanston,WY

Summary

Accomplished General Manager at Pilot Flying J Travel Center, adept in business management and customer relations. Spearheaded initiatives that significantly enhanced operational efficiency and fostered a culture of continuous improvement, leading to surpassing sales targets. Excelled in staff management and relationship building, ensuring high employee satisfaction and customer loyalty.

Overview

15
15
years of professional experience

Work History

Owner

A Witches Vape Shop
09.2016 - 11.2022

General Manager

Pilot Flying J Travel Center
11.2007 - 09.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Nail Tech - Beauty Industry

Cameo College
Murray, UT

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Business Management
  • Staff Management
  • Staff hiring

Languages

English
Elementary

Timeline

Owner

A Witches Vape Shop
09.2016 - 11.2022

General Manager

Pilot Flying J Travel Center
11.2007 - 09.2017

Nail Tech - Beauty Industry

Cameo College

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Holly Stone