Holly Strenad
Buchanan,GA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Permits Clerk
Smyrna Police Department
10.2016 - Current
- Provided clerical support through data entry, document management and email correspondence.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
GCIC Operator
Hiram Police Department
05.2014 - 10.2016
- Extended Customer Care in a confidential professional manner to External and Internal Customers at all times.
- Verified that all GCIC and FTA Warrant packages were completed in its entirety and contain all documents needed before being accepted for Entry.
- ENTER, CLEAR/CANCEL, MODIFY GCIC & FTA Warrants, Missing/Unidentified Persons, Vehicles and Articles onto the GCIC and/or Courtview System.
- Ensured the data that is entered onto the GCIC System was correct and entered in the mandated allotted time by GCIC.
- Operated the GCIC/NCIC Systems.
Education
High School Diploma -
Chapel Hill High School
Douglasville05.2010
Skills
- Microsoft Word
- Microsoft Windows
- Microsoft Outlook
- Customer Satisfaction
- Handling Payments
- Cash Handling
- Customer Service
- Critical Thinking
- Active Listening
- Records Preparation
- Telephone Etiquette
- Copying and Scanning
- File Documents
Timeline
Permits Clerk
Smyrna Police Department
10.2016 - Current
GCIC Operator
Hiram Police Department
05.2014 - 10.2016
High School Diploma -
Chapel Hill High School
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