Holly Stringer
Crestview,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Public Supermarkets Store
Crestview, FL
10.2006 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Hiring the right people.
- Ensuring new associates are trained on all tasks they will be responsible for.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new services, changes to current procedures, and customer service techniques.
- Monitored all cash discrepancies.
- Coordinated between various departments to resolve scheduling demands to meet in-store projects.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Conducted training and offered staff development opportunities to decrease process lags.
- Organized shift assignments to meet expected coverage demands.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data by reviewing the Weekly Operations Report and drilling down when necessary.
Education
High School Diploma -
Winder-Barrow High School
Winder, GA06-1992
Skills
- Focused on customer satisfaction
- Training and mentoring
- Employee Scheduling
- Regulatory Compliance
- Schedule Coordination
- Administrative Support
- Cash Handling
- Team Building and Leadership
- Workflow Management
References
References available upon request.
Timeline
Customer Service Manager
Public Supermarkets Store
10.2006 - Current
High School Diploma -
Winder-Barrow High School
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