Holly Stuckey

• Practiced professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk ins, and appointments
• Listened with intent while gathering information from prospective residents to design an individualized experience for each tour that will best fit their needs.
• Provided meaningful and targeted follow-ups to potential residents
• Maintained a community culture focused on enhancing the residents’ way of life while providing excellent customer service and a supportive home environment
• Showed available apartments with prospective residents
• Supported community by participating in resident-led events and activities
• Collaborated with Marketing and Sales to understand current marketing and sales programs while also keeping an active gauge on local competition and market conditions.
• Observed the condition of the grounds, buildings and model and vacant show apartment homes on a regular basis and reported any irregularities or maintenance needs to the Community Director.
• Instrumental in increasing occupancy from 68% to 100% six months ahead of projections
• Managed sales promotions and marketing strategies on social media sites
• Assisted the team for the active participation of our residents to create an environment that promotes community and purpose through daily and monthly activities.

• Lead the community’s marketing, leasing and sales strategies to achieve occupancy and revenue goals
• Qualified prospects by establishing strong relationships to deeply understand their needs
• Stayed informed about current market and local competitive space that may impact the community’s occupancy, market rent and sales results
• Developed short and long-term marketing plans and goals to sustain occupancy and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy
• Executed marketing activities and events to generate new leads and drive traffic to the community, including implementing resident referral programs, using internet marketing tools such as Facebook and following other community-specific marketing plans
• Used the on-site property management software application to track apartment availability, record traffic and leasing activities,and manage resident and prospect data during the lifecycle of the sales process
• Conducted tours and ensured the community met the company’s standards for show quality by daily inspecting the marketing corridor and leasing tour
• Communicated the upkeep needs to the community’s maintenance team members
• Prepared the leasing office for daily leasing activities
• Personally followed-up with prospects and new residents to ensure satisfaction (calls, cards, thank you notes, etc.)
• Documented all follow up and prospect status (hot, warm, cold) during the lifecycle of the sales process
• Responded to new leads in a timely manner

• Consistently serviced accounts to maintain active contacts
• Continuously promoted the company's leasing training program to integrate new talent into the marketplace
• Connected with prospects through trade shows, cold calling and local-area networking
• Resolved problems with customers to maintain relationships and increase return customer base
• Built relationships with customers and community to establish long-term business growth
• Organized promotional events and interacted with community to increase brand awareness
• Managed accounts to retain existing relationships and grow a larger share of business in the marketplace

• Identified new business opportunities through cold calling, and networking
• Showcased product features to customers and discussed details to overcome objections and lock in sales
• Built strong client rapport to establish a network of connections
• Visited customer locations to evaluate requirements, and demonstrate product offerings
• Followed up with customers after completed sales to assess satisfaction service concerns
• Attended trade shows to increase brand visibility
• Maintained current knowledge of evolving changes in marketplace
• Kept detailed records of daily activities through online customer database
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

Met existing customers to review current services and expand sales opportunities.