Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HOLLY STURDIVANT

Mayo

Summary

Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans, build relationships with clients, and manage the day-to-day operations of the business. Expertise in budgeting, financial analysis, and personnel management.

Experienced with correctional facility management, including inmate supervision and staff leadership. Utilizes conflict resolution and safety protocol enforcement to maintain order. Track record of effective team coordination and program implementation in correctional settings.

Professional with strong background in correctional facility management. Skilled in maintaining safety and security, conflict resolution, and operational efficiency. Known for effective team collaboration and adaptability to meet changing needs. Valued for leadership, integrity, and strong communication skills.

Correctional management professional well-versed in facility operations and inmate supervision. Known for maintaining high standards and achieving results through effective team collaboration and adaptability. Proven ability to navigate dynamic situations with strong leadership and problem-solving skills.

Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Warden Secretary

State of Florida Department of Corrections
10.2023 - Current
  • Improved inmate management by implementing new security protocols and procedures.
  • Collaborated closely with mental health professionals to establish comprehensive care plans for inmates struggling with mental health issues.
  • Organized emergency preparedness drills to maintain readiness in case of unforeseen incidents or crises situations that may arise onsite.
  • Conducted regular inspections to ensure the facility''s compliance with federal, state, and local regulations.
  • Supervised and reviewed work of subordinate personnel.
  • Served as a liaison between the Warden and other staff members, ensuring clear communication of expectations and any necessary changes in policies or procedures.
  • Developed strong relationships with community organizations, fostering a supportive reentry environment for released inmates.
  • Developed and implemented future missions, programming and operational needs.
  • Enhanced communication between shifts, improving overall facility operations continuity and effectiveness.
  • Maintained availability for on-call duty during emergency situations and activations.
  • Managed budgets and financial resources, ensuring adequate funding for necessary improvements or expansions within the facility.
  • Streamlined administrative processes to improve efficiency in daily operations.
  • Evaluated staff performance regularly, providing constructive feedback and professional development opportunities as needed.
  • Reduced inmate altercations with the introduction of conflict resolution initiatives.
  • Increased staff retention by creating a positive work environment and implementing employee recognition programs.
  • Facilitated successful audits from external agencies by maintaining detailed documentation of all relevant institutional processes and practices during my tenure as Assistant Warden.
  • Assisted in recruitment efforts to attract qualified candidates for open positions within the correctional facility team.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.

Assistant Manager

Ichtucknee Springs State Park
05.2022 - Current
  • Coached and mentored new employees on company policies and procedures.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Reported customer and employee accidents, injuries and concerns for supervisor review.

Veterinary Technician

East Palatka Animal Hospital
04.2021 - 04.2022
  • Assisted veterinarian with diagnostic, medical, and surgical procedures.
  • Prepared laboratory specimens and performed laboratory tests.
  • Notified veterinarian of patient condition changes, taking immediate action when necessary.
  • Administered medications, vaccinations, and treatments to animals.
  • Cleaned and disinfected common areas and animal kennels to reduce spread of illness.
  • Performed dental procedures on animals.
  • Conducted initial exams on pets, recording vital signs and collecting lab samples.
  • Reviewed vaccination records and prepared and administered shots according to clinic protocol.
  • Supported pre-operative and post-operative care of animals.
  • Prepared medical instruments and equipment for surgical operations.
  • Collected, prepared and label samples for laboratory testing, culture, and microscopic examination.
  • Prepared treatment rooms for surgery.
  • Filled prescriptions, measuring medications, and labeling containers.
  • Applied splints and other protective devices.
  • Provided assistance with animal euthanasia and disposal of remains.

Server/Manager

PizzaBoyz
03.2018 - 05.2020
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Monitored food and beverage levels to satisfy customer needs.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Resolved customer complaints and inquiries in a timely manner.
  • Processed payments and completed register transactions accurately.
  • Assisted with training of new staff members.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Prepared and served food and beverages to customers.
  • Established standards for personnel performance and customer service.
  • Created specialty dishes and developed recipes to be used in dining facilities.
  • Scheduled and received deliveries and verified goods received against paperwork.
  • Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.

Education

High School Diploma -

Lafayette High School
Mayo, Florida
05.2014

Skills

  • Cost Control
  • Staff Training
  • Google Drive
  • Customer Relationship Management
  • Sales and Marketing
  • Customer Relations
  • Staff Supervision
  • Time Management
  • Schedule Oversight
  • Money Handling
  • Security protocols
  • Crisis management
  • Inmate management
  • Inmate supervision
  • Weapons handling
  • Self-defense training
  • Surveillance techniques
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Decision-making
  • Inmate monitoring
  • Relationship building
  • Security procedures
  • Team building
  • Health and safety compliance
  • Public relations
  • Task prioritization
  • Interpersonal skills
  • Goal setting
  • Risk assessment
  • Professionalism
  • Administrative procedures

Certification

Food Manager/21641806

Timeline

Assistant Warden Secretary

State of Florida Department of Corrections
10.2023 - Current

Assistant Manager

Ichtucknee Springs State Park
05.2022 - Current

Veterinary Technician

East Palatka Animal Hospital
04.2021 - 04.2022

Server/Manager

PizzaBoyz
03.2018 - 05.2020

High School Diploma -

Lafayette High School