Holly Sutherland
Phoenix,AZ
Summary
Results-oriented worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Office Administrator
Espressions Coffee Company
09.2023 - 04.2024
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Bank Teller
America First Credit Union
04.2018 - 02.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Sales Representative
Craft Carry
04.2018 - 02.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Restaurant Bar Manager
Claw Daddy's NYC
04.2013 - 03.2018
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Bartender/Head Server
Dassara
01.2011 - 04.2013
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associates - Product Development
FIDM/Fashion Institute of Design & Merchandising
San Francisco, CA06.2012
Skills
- Customer Engagement
- Database entry
- Quickbooks
- Spreadsheet development
- Administrative Support
- Bookkeeping
- Business Administration
- Verbal Communication
- Customer Relationship Management (CRM)
- Time Management
Timeline
Office Administrator
Espressions Coffee Company
09.2023 - 04.2024
Bank Teller
America First Credit Union
04.2018 - 02.2022
Sales Representative
Craft Carry
04.2018 - 02.2022
Restaurant Bar Manager
Claw Daddy's NYC
04.2013 - 03.2018
Bartender/Head Server
Dassara
01.2011 - 04.2013
Associates - Product Development
FIDM/Fashion Institute of Design & Merchandising
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