Summary
Overview
Work History
Education
Skills
Timeline
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Holly Suttles

Richmond ,KY

Summary

Dynamic leader with over a decade at Wal-Mart Supercenter, enhancing customer satisfaction and loyalty. Excelled in resolving complaints and leading a customer service team with a focus on teamwork. Demonstrated multitasking proficiency and problem-solving skills, significantly reducing customer complaints through proactive solutions.

Overview

23
23
years of professional experience

Work History

Customer Service Manager

Wal-Mart Supercenter
05.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • I transferred to Richmond ,Kentucky where I currently work

Wal-Mart Cashier /Self-Checkout Host

Wal-Mart Supercenter
02.2002 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • I worked as a Customer Service Manager for 10 years


Education

Bachelor of Science - Occupational Health And Safety

Eastern Kentucky University
Richmond, KY
05-2026

Skills

  • Customer service
  • Customer assistance
  • Multitasking proficiency
  • Problem-solving

Timeline

Customer Service Manager

Wal-Mart Supercenter
05.2021 - Current

Wal-Mart Cashier /Self-Checkout Host

Wal-Mart Supercenter
02.2002 - Current

Bachelor of Science - Occupational Health And Safety

Eastern Kentucky University

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Holly Suttles