Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Holly Swedlund

Holly Swedlund

Workforce Management Analyst
Denver,CO

Summary

Knowledgeable Workforce Management Analyst- successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 1+ years of experience in workforce assessment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Workforce Management Analyst

Alto Pharmacy
11.2022 - Current
  • Optimized workforce scheduling by analyzing historical data and identifying trends.
  • Reduced labor costs through effective forecasting and strategic planning.
  • Enhanced productivity with streamlined processes for staff allocation and workload management.
  • Collaborated with teams managers to ensure ongoing efficiency improvement
  • Mentored junior analysts on best practices in workforce management analytics techniques.

Fertility Care Team Lead

Alto Pharmacy
11.2021 - 11.2022
  • Skilled at working independently and collaboratively in a team environment, providing support and guidance wherever needed
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Contributed to a positive work environment by collaborating with multidisciplinary teams across various departments.

Fertility Patient Care Specialist

Alto Pharmacy
11.2019 - 11.2021
  • Enhanced patient satisfaction by providing timely and compassionate care.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Streamlined communication between patients, healthcare providers, and insurance companies for a seamless treatment experience.

Compliance Office and Records Custodian/Certified Pharmacy Technician

Cordant Health Solutions
10.2016 - 11.2019
  • Improved records organization by implementing a comprehensive filing system and maintaining accurate digital and physical logs.
  • Maintained a high level of confidentiality by securely handling sensitive information and adhering to privacy regulations.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Trained new employees on proper record management techniques, ensuring consistency across all team members.

Certified Pharmacy Technician

King Soopers Pharmacy
08.2014 - 10.2016
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Education

Bachelor of Arts - Biology

The Colorado College
Colorado Springs, CO
05.2014

Skills

  • Workforce Planning
  • Analytical and Critical Thinking
  • Performance Metrics
  • Strong Communication
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Decision Making
  • Adaptability
  • Proficient in Microsoft Excel, NICE, Alvaria Workforce Software

Certification

Certified Pharmacy Technician (CPhT)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Workforce Management Analyst

Alto Pharmacy
11.2022 - Current

Fertility Care Team Lead

Alto Pharmacy
11.2021 - 11.2022

Fertility Patient Care Specialist

Alto Pharmacy
11.2019 - 11.2021

Compliance Office and Records Custodian/Certified Pharmacy Technician

Cordant Health Solutions
10.2016 - 11.2019

Certified Pharmacy Technician

King Soopers Pharmacy
08.2014 - 10.2016

Bachelor of Arts - Biology

The Colorado College
Holly SwedlundWorkforce Management Analyst