Holly Thomas
Louisville,US
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and fostering community spirit at Crafthouse Pizza and Campbellsville University. Skilled in customer relationship management and team leadership, adept at resolving conflicts and improving team performance. Demonstrated ability to increase engagement and retention through strategic planning and exceptional service. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills.
Overview
4
4
years of professional experience
Work History
Host, Server, Manager/Shift Lead
Crafthouse Pizza
11.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Resident Assistant
Campbellsville University
07.2023 - 05.2024
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Maintained clean, safe, and well-organized patient environment.
- Responded to room transfers, incident reports, and maintenance requests.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Increased awareness of campus resources by creating informative bulletin boards and newsletters.
- Enhanced communication skills by mediating disputes and facilitating discussions between residents.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Promoted health and wellness through coordination of workshops and activities that focused on mental, physical, and emotional well-being.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Supported academic success with establishment of study groups and tutoring sessions.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Teacher
Bright Start School And Daycare
11.2021 - 04.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
No Degree - Elementary Education
Campbellsville University
Campbellsville, KY12.2026
High School Diploma -
Ballard High School
Louisville, KY06.2022
Skills
- Team Collaboration
- Detail Oriented
- Effective Time Management
- Customer Service
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Verbal and written communication
- Cross-Functional Teamwork
- Workforce Management
- Staff Management
- Complex Problem-Solving
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Performance Improvement
- Cleanliness standards
- Professional Appearance
- Allergy awareness
- Memory retention
- Hospitality service expertise
- Team Player
- Mental health awareness
- Role Modeling
- Student Engagement
- Resolution-oriented
- Activity Planning
- Public Speaking
- Interpersonal Relationships
- Effective Planning
- Resident Engagement
- Supportive
- Moral conduct
- Self-confident
- Student leadership
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Multitasking
- Classroom Management
- Critical Thinking
- Motivating students
- Behavior Management
- Parent-Teacher Communication
- Growth Mindset
- Positive Role Model and Mentor
Timeline
Resident Assistant
Campbellsville University
07.2023 - 05.2024
Teacher
Bright Start School And Daycare
11.2021 - 04.2022
Host, Server, Manager/Shift Lead
Crafthouse Pizza
11.2020 - Current
No Degree - Elementary Education
Campbellsville University
High School Diploma -
Ballard High School
Similar Profiles
Ashley McCluskeyAshley McCluskey
Shift Manager/server at Crafthouse PizzaShift Manager/server at Crafthouse Pizza
Summer ColemanSummer Coleman
Restaurant Hostess at Finneys CrafthouseRestaurant Hostess at Finneys Crafthouse
Kate PazdurKate Pazdur
Expo at Finney's CrafthouseExpo at Finney's Crafthouse
Tonya CooperTonya Cooper
Front Desk Receptionist at Louisville Orthopedic ClinicFront Desk Receptionist at Louisville Orthopedic Clinic
Akbar SalahuddinAkbar Salahuddin
Project Manager at House of True FaithProject Manager at House of True Faith